Customer Service Manager

Brittany Gonzalez

**** ****** ***, *** *** ( Dallas, TX 75226

214-***-**** ( abjn6k@r.postjobfree.com

objective

. To gain experience in a professional workplace in order to

make decisions about further education opportunities.

SUMMARY OF QUALIFICATIONS

. Branch Management, Knowledge of Microsoft programs:

Word, Excel, PowerPoint, Internet, Windows XP programs,

copier/fax machines, filing, 75 wpm, Phone skills, multi-

tasking in fast paced environment, data entry, strong

customer service, switchboard experience, scheduling meetings

& appointments

Work of experience

February 2010- American Honda

Dallas, Texas

August 2010 Finance Corporation

Receptionist & End of Term Collector

. Strong customer service, switchboard experience, data

entry, marketing, setting up payment plans and taking

payments by phone, sorting and organizing mail, filing,

fax/copy machine, maintaining personal and department

monthly collection goals

September 2009- Community

Dallas, Texas

December 2009 Loans of

Branch Manager America

. Calculating and maintaining monthly growth, management,

approving/denying loans, verification of residence and

work experience, making daily deposits, data entry,

answering and making phone calls, marketing, strong

customer service, recruiting and hiring, cash handling

December 2008- May 2009 Old Navy

College Station, Texas

Cashier and Sales

. Customer service, maintaining store organization, cash

register, maintaining fitting room, selling Old Navy

Credit Cards, answering phones, restocking shelves

January 2008- August 2008 Bleach Bright

College Station, Texas

Teeth Whitening Specialist

. Selling sessions to customers, cross selling products,

helping customer with equipment, cleaning equipment, cash

handling & register, strong customer service

June 2007- August 2007 YMCA

Fort Worth, Texas

Front Desk Clerk

. Welcoming customers into the branch, selling memberships

and classes, cash handling, giving tours to potential

customers, answering phones, filing, fax/copy machine,

keeping branch clean for customers

October 2005- March 2006 Schlotzsky's

College Station, Texas

Deli Cashier

. Cash handling, cash register, working in a fast-paced

environment, customer service, helping customers order,

selling product, open and closing duties, maintaining a

clean atmosphere for customers

education

August 2006- August 2009 Texas A&M University

College Station, Texas August 2005- May 2006 Blinn

College Bryan, Texas

January 2005- May 2005 Tarrant County College Fort

Worth, Texas

August 2004- January 2005 Dallas Baptist University

Dallas, Texas

. Bachelor of Arts in History, English minor

Extracurricular activities

May 2007- May 2008: ASC Executive Board: Discipleship co-

Chair

January 2007- May 2007: ASC Wil Group (Bible Study) leader

August 2006- May 2008: Aggie Sisters for Christ member

June 2007: Torreon, Mexico Mission Trip

August 2006- December 2006: HipHop/ Jazz Dance class

January 2006- May 2006: HipHop/ Jazz Dance class

February 2006: Saltillo, Mexico Mission/ Construction Trip

August 2005- January 2006: H.O.S.T.S. tutor program

August 2004- January 2005: Face 2 Face drama team

REFERENCES

Gennie Busse Mentor 832-***-****

Daniel Spence Former Manager 817-***-****

Jessica Felder Friend 806-***-****

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