Customer Service Manager

SAMANTHA WILBOURN

***** ******* **• Como, MS •***19

Cell: 662-***-****

****************@*******.***

OBJECTIVE

To obtain a long term position in the human resources department with a reputable company where I

may utilize my knowledge and skills effectively.

EXPERIENCE

2008 - Present, Customer Service Manager

Schwan's Home Delivery, Bartlett, TN - 901-***-****

• Managed approximately 100 customers on a daily basis.

• Cultivated strong customer relations and client loyalty as a result of dedicated customer service.

• Set and achieved personal goals and consistently met expected sales quota.

• Sold and delivered products to customers, took payments, processed all necessary paperwork

and made nightly deposits.

• Provided the highest possible standards of customer service and support.

• Continuously grew business by adding new customers daily.

2003 - 2008, Payroll Administrator/HR Specialist/Time Clerk

Framed Picture Enterprises, Batesville, MS - (662) 563 - 5652

• Processed weekly and bi-weekly payrolls for approximately 1,000 employees using ADP

payroll system. Scheduled all employee vacations with assistance of plant manager.

• Took applications, selected potential employees for specific positions, and scheduled

interviews.

• Completion of new-hire administration process including new hire orientation.

• Explained company rules and regulations to all new employees.

• Polled time clocks and audited hourly time sheets daily for correct data.

• Helped employees with insurance, workers' comp., FMLA, etc.

• Provided first aid to employees when needed and transported to health facility if necessary

• Processed employee verifications, garnishments, tax liens, and 401k loans and hardships.

• Interacted with all personnel from executives to employees on the manufacturing lines.

2001 - 2003, Production Control Coordinator

Oxford Wire and Cable, Oxford, MS - (662) 234 - 1410 (Norrell Temporary Services)

• Entered all sales order into monthly backorder spreadsheet.

• Maintain backorder spreadsheet daily by entering all revisions, including shipments,

cancellations, date changes, amount changes, etc.

• Prepared monthly forecast spreadsheet for all orders.

• Distributed spreadsheets to all managers, supervisors, and lead workers and organized monthly

meetings.

1997 - 1999, Traffic/Shipping Clerk/Administrative Asst.

The Thermos Company, Batesville, MS - (662) 563 - 6880

• Routed all orders to correct carriers and printed all orders and shipping labels for supervisors.

• Arranged pickups for truckload shipments with other carriers.

• Prepared bill of ladings, manifests, for carriers

• Prepared UPS and FedEx shipments.

• Accounts Receivable, Accounts Payable, Payroll

• Provide excellent customer service

1986 - 1995, Sewing Machine Operator

Panola Mills, (Fruit of the Loom), Batesville, MS

• Flat seam- sewed men's briefs

• Inspected briefs

• Achieved weekly production goals

EDUCATION

Northwest Mississippi Community College, Senatobia, MS

1996 - 1998, Associates of Applied Science Degree, Computer Programming- 3.85

1997 - 1997, Certificate in Computer Operations- 3.85

2000 - 2001, Associates of Applied Science Degree, Microcomputer Technology- 3.7

SUMMARY OF QUALIFICATIONS

• Experience of more than 5 years in HR services

• Excellent knowledge of modern office methods, practices, and equipment

• Highly qualified office professional who produces excellent work

• Computer Proficiency

• Quick learner, confident, reliable, honest and motivated

• Excellent communication skills

• Multi-tasker

COMPUTER SKILLS

• Microsoft Word, Excel, Access, PowerPoint, Outlook

• WordPerfect, Works, Lotus

• AS 400/ Unix

• ADP Payroll for Window Report smith/Genesis Pro time clock software

• RPG, Visual Basic and Cobol Programming

• Peachtree Accounting/ Ten Key/Type 50 wpm

• Various tax preparation software

REFERENCES

Available upon request

Contact this candidate