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Customer Service Sales

Location:
Lafayette, LA, 70506
Posted:
October 12, 2010

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Resume:

CATHERINE PHILLIPS

*** ********* *****, *********, ** 70506 • 307-***-****208-***-**** • abjn5d@r.postjobfree.com

SELECTIVE HIGHLIGHTS

• 15 years experience in customer relations and sales

• Strong bookkeeping experience including daily sales transactions, accounts payable and accounts receivable

• Managed and coordinated the data collection efforts in the methane gas industry

• Writing non-profit communications including press releases and advertisements

• Document and Record Control

• Web-site management

• Event planning

• Proficient in computer programs: Word, Excel, Access, Power Point, Outlook, Publisher

WORK EXPERIENCE

RESTAURANT WAITER AND BARTENDER

Sheridan County Country Club – Sheridan, WY – June 2010 to September 2010

As a food server/bartender, I provided friendly and professional service in the upscale restaurant to both members and

guests. I trained and supervised the work efforts of new employees as well as coordinated, procured and inventoried

food vendor deliveries. As requested by management, I assisted HVAC, refrigeration and appliance vendors to ensure

contract compliance and equipment operated properly. I effectively resolved customer complaints and developed close

guest relationships to ensure repeat business. For special events, I assisted in the development and implementation of

advertising campaigns and event planning.

SPECIAL EDUCATION AIDE / WORK STUDY PROGRAM

Northern Wyoming Community College (Sagebrush Elementary School) – Sheridan, WY – October 2009 to June 2010

As a para-professional, I assisted in the 3rd and 4th grade resource room. I effectively engaged the students to help them

complete assignments and homework accurately and on-time. Under the direction of the Special Education Teacher, I

assisted in the development of each student’s individual education plan. I was also successful in motivating students to

reach their potential and take pride in their accomplishments.

EYE TECHNICIAN / RECEPTIONIST

Groshart Eye Clinic – Sheridan, WY – April 2008 to September 2008

I provided office administrative services in the form of front desk reception and assistance to the optometrist. As eye

technician, I performed prescreening eye tests and coordinated the appointments and schedules of the office. I was

successful in working with clients to promote and sell products and services. This position required detailed medical

record-keeping, filing and document control. I also provided outstanding customer service to ensure repeat business.

LEGAL SECRETARY

Shakles and Gallagher Law – Anaconda, MT – June 2006 to July 2007

Performed a variety of secretarial duties including legal correspondence, legal documents, forms, filing, record keeping,

invoicing, client database management, scheduling appointments, copying and maintaining confidential records.

ASSISTANT TO THE DIRECTOR

Wyoming Wilderness Association – Sheridan, WY – Oct 2004 to May 2004

As Assistant to the Director, I helped to develop and deliver communication programs (public relations and marketing)

designed to meet specific communication objectives of the non-profit association. I worked in Publisher to plan and

create newsletters and program announcements relating to the mission. I was successful in assisting in the branding

and messaging of the association with particular emphasis on the environment, diversity, leadership, and team building.

DATABASE ADMINISTRATOR

J.M. Huber Corporation - Oil and Gas - Sheridan, WY - August 2000 - December 2002

I served as the head for our companies Production Access Database. I was responsible for collecting, editing and

inputting all information into the corporations well work database. I coordinated and trained employees to use the

software and implemented numerous software changes. I prepared daily reports, well boring diagrams, costs associated

with wells, geological information and the completion status of each well.

EDUCATION

Northern Wyoming Community College 2009 – 2010

Idaho State University - Pocatello, ID 1989 - 1990

University Of Wyoming - Laramie, WY 1986 - 1988

Sheridan High School - Sheridan, WY 1985



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