Customer Service Insurance Agent

Jane Oldaker

***** ***** ****

Pickerington, Ohio 43147

614-***-**** ********@*****.***

SUMMARY

Dedicated, conscientious worker with more than 10 years of customer service

experience. Proficient in Microsoft Office Suite, bookkeeping, new employee

processing, and employee training/scheduling. Working ability to multi-

task, and learn new skills quickly, and independently or in a team

environment.

EDUCATION

Graduation-June 2008

Technology Education College Columbus, Ohio

Computer Office Assistant-Diploma

SKILLS

Computer Skills: Microsoft Word, PowerPoint, Excel and Access

Customer Service: Scheduling Sales Appointments, Resolving Customer

Complaints

Human Resources: Processing Employee Paid Time Off, Coordinating Work and

Training Schedules, Documenting Employee Training

Licensed Insurance Agent

EMPLOYMENT

Nationwide Insurance

5525 Parkcenter Circle

Dublin, Ohio 43017

1/2009-present Licensed Insurance Agent

Service home and auto insurance policies via inbound telephone and/or

internet contact with current customers and agents in mulitple states.

Provide counseling regarding insurance needs and product availability.

Request necessary forms and follow up on receipt of trailing documents.

Process payments for insurance premiums.

1999-present

Home Depot

Reynoldsburg, Ohio 43068

3/2008-1/2009 Lead Generator

Promote and generate new credit accounts and sales leads for all the

installation programs offered. Schedule appointments with Sales Consultants

for the specific product that they might need.

7/2006-3/2008 Scheduler

Work and training schedules for 137 employees. Maintained personnel files.

Scheduled interviews for prospective new hires. Logged and tracked finished

training. Did filing, faxing, copying, maintained office equipment.

Assisted HR Manager with the processing of new hires

7/2005-7/2006 Bookkeeping

Counted the large sum of money needed to run a major retail business and

made sure the safe balanced every day. Ordered office supplies. Entered

employees' vacation, personal and sick time. Maintained office equipment,

filing, faxing, and copying.

10/2002-7/2005 Call Center

Answered a multi-line phone and paging system, handling around a hundred

calls a day. Set appointments for the HR manager. Helped solve problems

with disgruntled customers. Did filing and wrote the department schedule

for ten employees.

4/1999-10/2002 Garden, Hardware Dept/Cashier

Assisted customers with their gardening and hardware needs. Worked as a

cashier and at the returns and contractor desks.

1998-1999

Kroger

Pickerington, Ohio 43147

Night Stock

Stocked merchandise at a major grocery chain

6/1979-12/1983

Walt Disney World

Lake Buena Vista

Worked in the restaurants and shops as a cashier. Taught orientation and

trained new hires.

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