Customer Service Project Manager

Tamara Nicole Carson

*** ********* **** * Kyle, TX 78640 * 512-***-**** * abjn4p@r.postjobfree.com

_____________________________________________________________________________________________

OBJECTIVE

A challenging position as an Administrative Assistant position with a reputed company, which will allow me to further utilize my existing skills and

enable me to acquire new abilities.

_______________________________________________________________________________________________________

_

PROFILE

Proven leadership and team-building skills coupled with the ability to direct strong team members in managing client’s relationships and

providing good customer service.

Proven problem-solving, analytical, and creative thinking skills in a complex environment.

Excellent interpersonal skills and oral and written communication skills.

Ability to function in a medium to large-sized company environment with a do-whatever-it-takes attitude.

Capability to manage multiple projects simultaneously.

Relationship development having the ability to aggressively build solid customer base and drive revenue growth.

Strong ability to work under pressure and meet deadlines with providing good customer service.

Computer Skills: MS Office, Word, Excel, Publisher, Power Point, Outlook, Adobe; Windows XP, NT, ME, 2000, 2007, Wells Fargo:

Supreme, USI, XPM

_______________________________________________________________________________________________________

_

EXPERIENCE

Wells Fargo Bank N. A. – Austin, TX 2006 - Present

Loan Document Specialist IV (2010)

Supports multiple HMCs, SMs, and BMs within a defined span of control

Responsible for performing a variety of loan documentation duties on moderately complex loans, using comprehensive knowledge of

policies and procedures for loan products.

Functions include: processing; closing and compliance for loan products

Interpreting policies while analyzing applicant, property and documentation;

Ordering all required verifications, documentation and subsequent follow ups

Makes sound business decisions based on credit risk policy and procedures

Performs high volume, time sensitive tasks related to the loan documentation process

Solid proficiency for processing government, conforming and/or non-conforming loans

Proficient in collateral review, communication/ interaction

Resolves escalated issues, retracts funds

Create and review the original loan file to ensure quality specifications

Ensure all events and processing transactions occur for the timely closing of the loan are coordinated to ensure the timeliest funding of

the loan within the guidelines

Performs all processing, use of the automated decisioning tool, and performs pre-closing tasks

Loan Document Specialist II (2009 – 2010)

Process Auto loans; review files to ensure accuracy; package auto loans to send to Tempe

Maintain office compliance; pay bills, notary

Customer service, assist customer with title concerns

Consolidate seven Branches into one Branch

Loan Document Specialist II (2008-2009)

Processed FHA and Non-Prime Loans

Verified applications and documentation

Order all required verifications

Maintain up keep, flow and efficiency of files

Order, review and clear title work, order appraisals

Gather and submit conditions requested from Underwriters for loan approval

Pre-closing prepare settle statements, prepare all loan documents for signing at closing

Funded loans, cut checks for all disbursements listed on the settlement statement

Auto process; maintain office compliance, pay bills, customer service

TMRG Diversity Board Member of Checkpoint - Austin

Loan Processor II (2006-2008)

Processed Non-Prime Loans

Verified applications and documentation

Order all required verifications

Maintain up keep, flow and efficiency of files

Order, review and clear title work, order appraisals

Gather and submit conditions requested from Underwriters for loan approval

Pre-closing prepare settle statements, prepare all loan documents for signing at closing

Funded loans, cut checks for all disbursements listed on the settlement statement

Auto process; maintain office compliance; pay bills, customer service

Southwest Funding/Kat Weaver Group – Austin, TX 2003 – 2006

Sr. Loan Processor (2005-2006)

Processed FHA, Conventional and Subprime purchases; processed/closed 10-15 per month individually

Analyzed applicants, completed application process, gather initial documentation to begin loan process

Pulled tri-merge credit reports

Order all required verifications

Maintain up keep, flow and efficiency of files

Order title work, order appraisals

Gather and submit conditions requested from Underwriters for loan approval

Liaison between our customers, title company and realtors to ensure a successful closing

Built working relationships with realtors, title companies, underwriters and other Brokers

Office Manager (2003-2006)

Managed the interviewing, hiring, training, performance evaluations

Analyze daily pipeline activity reports to determine loan work load and delegation for up to 3 processors.

Act as liaison between customers and processors regarding escalations.

Managed the day to day office operations

Brokers National Life Assurance Company – Austin, TX 2002 – 2003

Underwriter Assistant

Prepared group policies and packages for clients health, dental, vision & AD&D

Liaison with companies HR Administrators for group enrollments

Completed individual clients applications needed to finalize their insurance request

Verified and secured vital social security numbers, DOB, & other personal information needed

Norwood (Spherion) – Austin, TX 2002

Administrative Assistant

Support to the Sr. VP of HR, also support other VP’s and managers as needed

answering phones, ordering office supplies, sort/distribute mail, send/receive/track FedEx and UPS packages

expense reports, create Power Point presentations, book meetings, prepare correspondence, arrange luncheons

windows 2000 platform, using applications MS Word, MS Excel, Power Point

Bexar Electric Company – Austin, TX 2001 - 2002

Project Administrative Assistant

Assistant to the Project Manager of Bexar 5 Branch.

Supervised thirty foreman and their helpers

Maintained Tool Inventory database

Commercial time sheets, payroll

Called in inspections, permits for the Commercial projects during, before, and after completion of the projects

Filing and maintained project purchase orders for each individual projects on different spreadsheets

Back up receptionist, and took service calls for residential and small commercial jobs

Safety Coordinator responsible for maintaining a safe environment in the field for the project foremen and their helpers

Read Commercial job prints, created and put together submittals for the General Contractor as needed

Ran job cost and draw reports which were printed monthly, went over those with the Branch Manager and the Project Manager

Education – Johnston High/ Belford High

Contact this candidate