Human Resources Sales

Jean Daugherty

*** *** ******, ********, ** *****

Home 319-***-****, cell 319-***-****

*********@***.***

OBJECTIVE

A position to utilize my administrative skills

SKILLS PROFILE

Ability to multi-task

Knowledge of and experience with various computer systems

Good filing and organizational skills

Experience in handling confidential paperwork

Ability to use a multi-line phone system, take accurate phone

messages and deliver messages promptly

Good customer-relations background and interpersonal skills

EMPLOYMENT HISTORY

Super Target, Cedar Rapids, IA 2002-current

Guest Service Team Lead

2010-present

Supervise, train, and develop a team of 40+ cashiers.

Answer guest questions and complaints while following Target

policies and procedures.

Help drive sales and profits with "great guest service"

Process assessments as requested by supervisor

Open/Closing procedures, handling of cash.

Maintain reports and grids for department

Human Resources Team Lead

2008-2010

Support Executive Team Lead of Human Resources

Screen applicants received through JAS Hiring System, set up

interviews

Conduct benefit orientations for team members

Assist team members with questions during Benefit Open

Enrollment, ensure team members

are aware of options and deadlines

Assist with correspondence and communication between Hewitt and

team members regarding benefits/leave of absence/worker

compensation

Utilize MAX Scheduling system to maintain team member

availability, time off requests and processing of weekly schedule

Created spreadsheet to monitor retention to assist in identifying

underlying cause of turnover

Establish an positive relationship with team members to ensure

positive moral and open door culture

Assist in organization of Read Across America, United Way

Campaign and other volunteer events

Guest Service Team Lead

2006-2008

Supervise, train, and develop a team of 60+ cashiers.

Answer guest questions and complaints while following Target

policies and procedures.

Order supplies for direct area and other departments of the

store.

Help drive sales and profits with "great guest service"

Process assessments as requested by supervisor.

Open/Closing procedures, handling of cash.

Maintain reports and grids for department.

Front End Specialist

2003-2006

Assist in supervision and training of cashier team

Answer guest questions and complaints following Target policies

and procedures

Help drive sales and profits with "great guest service"

Open/Closing procedures, handling of cash

Cashier

2002-2003

Robert Half Int'l, Cedar Rapids, IA 1995-2001

Office Administrator

Clerical support to staff of 6.

Liaison between district and corporate office.

Performed reception duties along with administrative duties.

Office supply order.

Greeted and administered paperwork and testing to incoming

candidates.

AEGON USA, Cedar Rapids, IA 1988-1995

Level 2 Processing Clerk

1991-1995

Processed direct bill payments and answered questions regarding

policy payments.

Processed 1035 exchanges according to rules and regulations

Processed ACH transfers to agents accounts according to contest

results.

First person in my department to receive a Word Processing

computer in order to produce more personal correspondence with

the clients that I serviced.

Assisted claims department with premium reimbursement upon death

claims

Micrographics File Clerk

1988-1991

Prepare and process paper documents for filming

Pull microfiche files and forward to agents and representatives

as requested

Maintain high productivity standards

Wendy's Old Fashioned Hamburgers

1982-1988

Assistant Manager

Crew Member

EDUCATION

Diploma 1984

Kennedy High Schools, Cedar Rapids, IA

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