Sara Thompson

**** ******** **

Louisville, KY **216

502-***-****

abjn2v@r.postjobfree.com

PROFILE

Broad Range of skills and experience within managerial, sales and customer service.

Knowledge and ability to deal with changing demands being placed on organizations.

Ability to be flexible and can adapt to a constant changing environment.

Ability to work in a team environment while maintaining individual goals.

EXPERIENCE

T Mobile 2009 2010

4801 Outer Loop Louisville, KY 40219

Retail Associate Manager, Jefferson Mall Kiosk

Responsible for:

Oversight of a team of eight sales associates including:

Training effective communication skills, resolution of customer complaints and

providing excellent customer service.

Maintaining constant logs of each individual’s performance and compliance.

Providing one on one team feedback and mentoring of sales.

Daily supervision of a team in a sales and customer service environment.

Keeping current and maintaining compliance with company policy, state and federal regulations.

Keeping abreast of the most current technology.

Establishing and monitoring goals for team.

Accomplishments:

Opened and established a new sales kiosk while building a new client base by researching demographics

in the area and implementing marketing skills.

Met and exceeded sales quotas and goals on a consistent basis.

N Telos 2008 2009

4742 S. Laburnum Ave Richmond, VA 23231

Retail Associate Manager

Responsible for:

Oversight of a team of eight sales associates including:

Training effective communication skills, resolution of customer complaints and

providing excellent customer service.

Maintaining constant logs of each individual’s performance and compliance.

Providing one on one team feedback and mentoring of sales.

Daily supervision of a team in a sales and customer service environment.

Keeping current and maintaining compliance with company policy, state and federal regulations.

Keeping abreast of the most current technology.

Establishing and monitoring goals for team.

Accomplishments:

Met and exceeded sales quotas and goals on a consistent basis.

AT&T (formerly BellSouth Telecommunications) 2003 2008

675 W. Peachtree St NE 4300 Atlanta, GA 30375

Manager, Louisville Kentucky Office

Responsible for:

Oversight of a team of fifteen sales associates including:

Training effective communication skills, resolution of customer complaints and

providing excellent customer service.

Maintaining constant logs of each individual’s performance and compliance.

Providing one on one team feedback and mentoring of sales.

Daily supervision of a team in a sales, customer service and call center

environment.

Keeping current and maintaining compliance with company policy, state and federal regulations.

Keeping abreast of the most current technology.

Establishing and monitoring goals for team.

Accomplishments:

Within five years, I was promoted from a sales associate through four levels of supervisory and

management to a Manager.

Met and exceeded sales quotas and goals on a consistent basis.

Louisville/Jefferson County Metro Government (formerly City of Louisville)

601 W. Jefferson St. Louisville, KY 402**-****-****

Clerical Technician II for the Louisville/Jefferson County Revenue Commission

Responsible for the oversight of:

Registering occupational taxpayers.

Processing tax forms and payments on a daily basis.

Locating and informing non compliant citizens of the ordinances that requires

them to register and pay occupational taxes.

Accomplishments:

Maintained a high rate of collection and compliance on a consistent basis.

Having an outdated ordinance changed through city government that benefited

the agency as well as the taxpayer.

Prior to this position, served as a Clerical Technician I Louisville/Jefferson County Revenue

Commission, Library Clerk Louisville Free Public Library, Library Page Louisville Free

Public Library, Concession Worker Louisville Zoo, all City of Louisville agencies.

EDUCATION

University of Louisville, Belknap Campus, Louisville, KY

Jefferson Community College, Louisville, KY

Sullivan University, Louisville, KY

VOLUNTEER EXPERIENCE

Shamrock Foundation Inc. 2000 2008

Foster and Member of Fundraising Committee

Greater Clark County School System 2001 2008

Coordinator for School Fundraisers

Messiahs Temple of Praise 2005 2008

Secretary and Treasurer

Highview Athletics Organization 1998 2005

Coordinator for Youth Athletic League Fundraisers

REFERENCES FURNISHED UPON REQUEST

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