Sales Customer Service

DENISE MITCHELL

*** ****** *****, ****** *****, GA 30248

abjn2t@r.postjobfree.com

678-***-**** home

770-***-**** cell

TOP SALES PRODUCER

Proven sales producer with over ten years of experience in business-to-

business development and account management. Demonstrated top revenue

generating abilities in a highly competitive market, solid work ethic and

result-oriented drive. Recognized as an outstanding company leader with an

entrepreneurial spirit and superior verbal and written communication

skills. Excellent relationship-builder as well as creative problem-solver,

dedicated to achieving goals, providing superior customer service, and

exceeding expectations. Equally capable of working independently and as

part of a team.

PROFESSIONAL EXPERIENCE

INVENTIV HEALTH, INC. / SANOFI-AVENTIS, Atlanta West & Macon North

territories

September 2, 2008 - Present

Sales Professional

Drive sales performance and independently promote pharmaceutical

medications and devices with a high degree of sales proficiency. Increase

market share and product growth within assigned territory. Support on-

label prescribing for appropriate patients by developing superior product

and disease state knowledge and effectively educating and engaging

healthcare professionals in dialogue about clinical evidence, approved

indications, and product efficacy/safety profiles. Achieve and exceed

sales goals while managing budget and resources. Develop and maintain in-

depth knowledge of market, demographic and managed care information

relative to assigned territory. Work with partners and regional team to

develop a local strategy and business plan to generate recognizable

increases of sales in territory. Capitalize on formulary approvals and

other opportunities through effective implementation of the strategic

targeting plan. Use a variety of promotional resources, analytical tools,

and resource personnel to maximize effectiveness in assigned sales

territory, based on local assessment of customer needs. Work with cross-

departmental sales specialists, as well as District and Regional Sales

Managers to achieve common objectives. Provide timely and competent

administrative management of work hours, sales call data, customer

objectives, communication responses, synchronization, sample and expense

reporting. Successfully complete all training requirements, including

product and compliance assessments.

. Top Sales Professional, Southeast Region, Quarters 1 & 2, 2009

. Sales Champion, 2009

. 35/471 Volume Growth, 2009

. 136/471 Share Point Change, 2009

. 116/468 CPA Nat'l Ranking, 2009

RICE INSULATION & GLASS, INC., Bonita Springs, Florida - 1995 to February

2008

Sr. Account Representative

Market and sell multiple building products & services to construction

industry business owners & executives throughout Southwest Florida.

Responsible for prospecting and developing new business and maintaining

excellent customer relationships while increasing market share and managing

the entire sales cycle from initial prospective client contact through

proposal development and negotiations to close of sale, utilizing excellent

planning, organizational, presentation, communication & computer skills.

Diverse sales responsibilities include: continual education with regard to

complex and fast paced code requirement changes, day-to-day interface with

business owners and executives, determining client needs and effectively

communicating them to production department through clear and detailed

instructions, developing and conducting informative sales and product

seminars and presentations to business owners and their clients,

effectively proposing, negotiating and closing sales contracts, securing

continued and future business, developing business plan to forecast and

grow future business, and utilizing creative problem-solving skills to

resolve customer problems or complaints and insure continued future

business.

. Salesperson of the Year, 2006

. Grew business from $250,000 to $5M in a highly competitive marketplace

. Member of Executive RAVE Committee, 2002-2003

. Top Sales producer 1998-2000

GREAT AMERICAN OPPORTUNITIES, INC., Naples, Florida - 1990 to 1993

Outside Sales Representative / Motivational Speaker

Market school-wide fundraising programs to department heads and teachers

and conduct motivational presentations to student groups throughout

Southwest Florida. Trained new sales representatives in the entire sales

process, including set-up and organization of home office and trunk

supplies.

. 135% Club Award, 1992-1993

. District sales leader, Spring 1990

. 100% Club Award, 1990

EDUCATION & SPECIALIZED SKILLS

OLIVET NAZARENE UNIVERSITY, Bourbonnais, Illinois

B.A. in Marketing; minor in Communications, 1989

Proficient in Microsoft Office, Microsoft Excel, Microsoft Outlook, Lotus 1-

2-3, Lotus Notes

CERTIFICATIONS

AchieveGlobal certificate for completed Professional Selling Skills

training

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