Customer Service Manager

*** *. ********* **. ******** Springs, CO ***** 719-***-****

abjn29@r.postjobfree.com

Joe Forsell

Objective To work for an organization where my experience and

abilities will help develop the company's business as well

as my own skills.

Professional Process Technician

Highlights Develop new manufacturing products, processes and machine

programs for production use.

Manage prototype builds from gathering inventory to

collecting testing data.

Was on team to implement first lean manufacturing line at

The Morey Corporation.

Chosen to be on team that implemented new manufacturing

line in Tellabs Ireland facility.

Technical Writing

Created and implemented production work instructions in

both written and pictorial formats.

Authored test procedures, machine programming manuals, and

user manuals.

Helped develop product update and product alert literature

for customers.

Created reports for test, SPC, and customer returns and

presented data to management.

Customer Service

Supervised customer service team of 6 managing residential

window accounts.

Account Manager for restaurant supply within a designated

territory.

Managed new construction window installations in the field

for home builder accounts.

Project Management

Successfully led effort to streamline customer returns

process to reduce inventory.

Managed machinery requirements during conversion to lean

manufacturing layout.

Managed multiple engineering projects to improve

manufacturing capabilities.

Skills Manufacturing Process Problem Solving Skills

Development Project Management Skills

Manufacturing Machine Microsoft Office (Word, Excel,

Programming Publisher, etc

Technical Writing Internal & External Customer

Lean Manufacturing Relations

Electro-Mechanical Assembly Interpret Drawings, Schematics,

Blueprints

Employment Process Morey Corporation, Downers 10 / 07 - 05

History Technician Grove, IL / 09

Construction Republic Windows, Chicago, 06 / 05 - 10

Manager IL / 07

Customer Republic Windows, Chicago, 03 / 04 - 06

Service Sup. IL / 05

Engineering Republic Windows, Chicago, 10 / 02 - 03

Help Desk IL / 04

Account Manager Superior Coffee, 02 / 02 - 10

Bensenville, IL / 02

Process Tellabs, Naperville, IL 02 / 95 - 10

Technician / 01

Education Associates ITT Technical Institute, 11 / 94

Degree Hoffman Est., IL

References References are available on request.

Contact this candidate