Customer Service Manager

***** ********* **** ******* **. ***** Landline : 205-***-**** Mobile:

205-***-**** *************@*****.***

LA'CHERA CHURCH

Profile

Ability to grasp new ideas and integrate them into

desired results. Ability to prioritize and operate in

accordance. Dynamic, results-oriented problem solver

with management and employee relations skills. I am a

team player but I also enjoy working independently.

Excellent common sense, judgment, and decision-making

abilities. I have excellent interpersonal and

analytical skills as well as oral and verbal

communicating abilities. Extensive experience in

administrative operations as well as in production

planning, inventory control, customer service, payroll

and material procurement, purchase requisitions,

AR/AP, and distribution. I also serve as a counselor

for the Mt. Pilgrim Baptist Church Sisterhood

Developing Women of Tomorrow mentoring program I have

good judgment and I remain calm in stressful

situations. I work efficiently under pressure,

self-motivated, organized, goal oriented.

2008 - Johnson Controls Cottondale, AL.

Present W.D. Partlow Developmental Center

Tuscaloosa, AL.

Materials Manager II ( Warehouse Director)

Responsible for the daily direction and functions of a

state consolidated warehouse. Responsible for the direct

supervision of employees; including entering and tracking

time, evaluations and interviewing employee prospects.

Responsible for approving all purchase orders and

maintaining the AFNS/ SNAP computer system. I am also

responsible for vendor relations, customer service, team

leadership, organizational skills, contract negotiations,

the monthly warehouse budget

2007

Plastic Packaging Tier one automotive supplier to MBUSI

McCalla, AL.

Site Scheduler/Purchasing Planner

Responsible for complete customer service, forecast entry

maintenance, customer order entry, maintenance, planned

order entry, maintenance, availability checks for raw

materials on all production planning, creation, and

maintenance on all production schedules. Material master

evaluation, maintenance as necessary and stock transfer

orders creation maintenance.

Confer with Management to ensure coordination of

scheduling is timely with other plant changes as well as

the coordination of ISO policies and procedures for

schedulers.

Responsible for creating and administering purchase

requisitions to vendors, and other facilities. Ability to

interact with the customer as well as all vendors to

adhere to the daily operations of the facility.

Responsible for accounts receiving/payable functions.

Worked with various departments such as; production, and

the warehouse, and all levels of management to achieve

the ultimate goal of total customer satisfaction.

2004 - Johnson Controls

2006 Cottondale, AL.

JIT Material Analyst

Responsible for monitoring the scheduling of incoming

component level material. Organized, and prioritized

data to communicate adequate inventory levels and

reordering levels to maintain and monitor supplier

performance. Complete cycle counts, and adjustments to

ensure accurate inventory accountability. Analyze all

system adjustments associated with component parts.

Input material invoices from suppliers to ensure

inventory levels are available. Direct material

personnel as needed with the handling of material,

Review, and compare electronic ASN (advance shipping

notice) to the actual packing slip before receipted

into the QAD system. Ability to obtain a working

relationship with suppliers, and the negotiable skills

to resolve issue with force but maintain tact. Provide

total customer service, and various administrative

duties.

Review weekly release data to include Demand

Management, MRP and RPS.

. 2006 Merit Award winner for Keiper quick response

team.

. $500,000.00 annual savings for trailer utilization.

. Assist the inventory manager as a team lead which

led to position advancement from inventory control

analyst to material analyst within a six month time

frame.

2000 -

2004 McKesson Incorporated

Memphis TN/ Tuscaloosa AL.

On-Site Customer Service Representative

Worked remote as an on-site customer service

representative at the customer's facility. Represented

the company alleviating all discrepancies. Supervised

and directed the customers receiving team with the

receipt of all products from McKesson's facility.

Responsible for tracking all merchandise entered into

the customer's facility until actually received by the

customer and placed within their staging area.

Responsible for providing weekly reports on the

facilities shipments and the quality of each shipment.

Authorize any changes with the shipped freight with a

signature of approval or disapproval. Identify and

resolve and differences, and complaints from the

customer. Provide various administrative procedures

including but not limited too the tracking of all

freight

. Established SOP (Standard Operational Procedures)

. Established inventory techniques that assist in the

tracking of all merchandise.

. Established a working relationship within the

customer's facility utilizing my interpersonal

skills, negotiable skills, and my leadership skills.

. Developed and implement customer service policies.

Computer AFNS, SNAP, SAP-R3 (Highly Proficient), QAD (Highly

Skills proficient) Windows XP/Vista, MS Office, (Highly

proficient) Lotus Notes (Proficient) 10 key data

entry.

Education

2003 STILLMAN College

BS (Business Administration)

2009-2010 MBA Business (Pending)

University of Phoenix

Professiona

l Meetings

2003-2004 Annual Customer Service Administrative Forum

McKesson Memphis, TN., Attendee.

2005 Kepnor Tregoe Problem Solving Forum.

JCI Cottondale, AL., Attendee.

2008 Leadership Training

Central Office/ Montgomery Alabama

16529 Timbertop Lane Landline : 205-***-****

Fosters AL. 35463 Mobile: 205-***-****

*************@*****.***

LA'CHERA CHURCH

References:

Pastor Frank Kennedy Sr.

Mount Pilgrim Baptist Church

Tuscaloosa AL. 35406

Contact: 205-***-****

Mr. Walter Filer

Financial Services Director

W.D. Partlow Developmental Center

1700 University Blvd. E

Tuscaloosa AL. 35404

Contact: 205-***-****

******.*****@*******.**.*******.***

Mrs. Shirley Wells

Owner/ Operator Fallon & Frippy's Construction

4002 15th Street NE.

Tuscaloosa AL. 35404

Contact: 205-***-****

Contact this candidate