Customer Service Quality Assurance
Resume:
Jennifer R Gray
Mankato, Minnesota 56001
***************@*****.***
Objective: Customer Service Representative
Customer Service:
o Successfully determined customer’s needs by actively listening and
answering any questions or concerns.
o Excellent interpersonal skills including the ability to work well with others
both in person and through telephone conversations.
o Served individuals in insurance and mortgage.
o Demonstrated excellent proficiency with computer and computer related
programs.
o Assisted Customers with vehicle changes, taking payments, updating
endorsement, and updating contact information via company computer
based programs.
Accomplishments:
o Used listening skills help determine what the customers’ needs were and
which coverage’s needed to get them the best price as well.
o Ability to work with customers; lowest calls escalated to supervisor.
o Strong attention to details with highest consistent quality assurance scores.
o Three years experience working on behalf of a New Jersey insurance
company and Six months with a mortgage department.
Education:
High School Diploma Mount Blue High School Farmington ME
Prior Employment:
Customer Service / Collections Sykes Wilton ME 02/01/2010 – 04/16/2010
Customer Service / Collections ICT Group Wilton ME 08/14/2006 – 02/01/2010
Productions Assistant Corporate Graphics Commercial 07/14/2010 - 08/19/2010
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