Customer Service High School

T racy J. Ruffin-Reese

*** ********* **.

Enterprise, AL 36330

Home: 334-***-****

Cell: 334-***-****

T ***********@*****.***

I am a friendly, loyal and clearly dedicated individual who has an ambition to succeed in any given

environment. Although I have extensive experience in the Customer Service industry, I love to learn, and

am always up to a challenge whatever the situation. I get along well with others, whilst also working

efficiently on my own. I am seeking a position where I can develop and excel while giving my best to an

employer.”

Experience

Verizon Wireless

Nov 2008 - Dec 2009 CSR/Collections. Enterprise, Alabama

I handle a high volume of inbound customer calls; research and resolve billing inquiries; explain products

and services; troubleshoot service equipment issues; and prioritize and organize daily follow-ups to ensure

timely resolution. I also evaluate customer concerns and resolve problems to the customer’s satisfaction

Army Lodging

Sept. 2008 – Dec.2008 Customer Service/Desk Clerk Fort Rucker, AL

Greeted guests of Army Lodging and assist in all front office operations. Answers the hotel’s PBX system

and answers questions; performs concierge duties; checks guest in and out. Assisted in training new

employees and taught on duties and responsibilities of the front desk function. Ensures guest satisfaction;

addresses and resolves complaints. Operates facsimile and copy machines and distributes faxes and

copies to guests and staff. Makes cash and credit card transactions and balances cash drawer

Aviator’s Landing

June 2008 – Sep. 2008 Waitress Fort Rucker, AL

Waitress Events, Set-up Buffet line, Make & Serve Coffee, Serve Head table, Keep tables clean.

Army Lodging

Oct. 2006 – Oct. 2007 Customer Service/Desk Clerk Fort Rucker, AL

Greeted guests of Army Lodging and assist in all front office operations. Answers the hotel’s PBX system

and answers questions; performs concierge duties; checks guest in and out. Assisted in training new

employees and taught on duties and responsibilities of the front desk function. Ensures guest satisfaction;

addresses and resolves complaints. Operates facsimile and copy machines and distributes faxes and

copies to guests and staff. Makes cash and credit card transactions and balances cash drawer.

NAF

June 2006 – Aug. 2006 Customer Service Rep/Clerk Fort Rucker, AL

Responsibilities included performed a variety of administrative and clerical functions. Received and

reviewed incoming documents for completeness taking or coordinating and tracking required action,

Established and maintained office files in accordance with regulatory guidance/procedures. Responded to

customer inquiries and complaints providing general information and assistance concerning office function,

established procedures, etc. Data entry.

Ventura County Star

Dec. 2003 – Aug. 2005 Customer Service Rep Ventura, CA

I handled inbound customer calls regarding newspaper subscriptions. Handles customer complaints and

problem solved. Was responsible for dispatching and customer follow-up. Maintained customer information

via personal computer. Entered customer payments.

Education

Education

Maynard Evans

June 1990 High School

Orlando, FL

Thompson Institute

July 1997 Medical Assisting

Harrisburg, PA

Relevant Experience

Proficient in Microsoft Office

References Available Upon Request

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