Customer Service Manager
Resume:
Jackie D. Hedquist
St. Augustine, Florida 32084
**************@*****.***
Seeking a position in the capacity of an OFFICE SUPPORT ASSISTANT position
within in a business office environment, bringing the following experience,
skills and attributes.
Summary
. Over 15 years of extensive experience working in a variety of office
settings and with the general public.
. Strong interpersonal communication, customer service, office support
and organizational skills.
. Self motivated and punctual.
. Professional appearance and articulate manner.
. Cooperative and dependable.
. Excellent ability to deal effectively with a variety of personalities
and situations. requiring tact, judgment, and poise.
Experience
Clerical
* Developed skill and competence in many procedures, including:
. Distributing mail
. Operating the Applied system
. Shipping and Receiving
. Inventory Control
. Keeping records
. Data Entry
. M.S Word
. Outlook
Office
. Initiated and revised a systemized agent and receptionist phone
manual. Implemented to make the office run more efficiently.
. Accurately recorded commission statements in Applied Systems (computer
management system) and ran reports.
. Complied with E&O request, kept log of any and all correspondence.
. Retrieved daily downloads from Insurance websites and distributed to
personal/commercial lines agents.
. Distributed all faxes and electronic mail to appropriate person,
Initiated mailing and faxing reports.
. Retrieved mail from post office sorted and distributed mail to
appropriate person, notified agents of incoming checks through email.
. Knowledgeable in agency's business.
. Constructed and systemized a supply closet.
Office Continued
. Assisted the agency and other admin's in accomplishing extra
assignments, such as bulk mail outs for agency newsletter etc.
. Acted as initial point of contact for inquiries and requests and
directed people to those who could be of assistance.
. Assist in opening and closing procedures at the Agency.
Customer Service
. Greeted all clients and visitors as they entered the establishment.
. Operated Multi line phone system, Directed all calls to appropriate
person, provided information to callers. (Phone and fax number, cert
info.)
. Directed individuals to correct destinations such as the conference
room etc.
. Took accurate messages and directed them to the appropriate person.
Management
. Supervised a salon of 15 hairdressers and three receptionists.
. Created a weekly work schedule for all employees.
. Coordinated many shop incentive programs.
. Reviewed and evaluated monthly employee performance goals.
. Delegated duties and assigned activities to employees to ensure our
goals were met.
Experience
. 2010-2005 Receptionist/Admin Thompsonbaker Agency St.
Augustine, Fl.
. 2005-2004 Receptionist Ronco, Inc.
St. Augustine, Fl
. 2004-2003 Receptionist Premier Properties Realty
St. Augustine, Fl.
. 1994-1992 Office Manager Inspection Services
Eden Prairie, Mn.
. 1992-1987 Salon Manager Perfect Cuts
Scottsvalley, Ca.
Education
1984-85 Wayne's College of Beauty
1980 Dayville High school graduate, Dayville, Ore.
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