Customer Service Sales

Joyce M. Robinson

*** *. ******** *** ? Hampton, VA 23669

(757) 256-4346c ?abjmwi@r.postjobfree.com

Summary

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Energetic and ambitious individual with above average customer service

skills. Very good team player with an ability to get things done quickly.

Exceptional interpersonal skills. Creative. Highly organized and a very

good problem solver. Excellent communication skills.

Bachelor's of Science degree in Sports Management, Hampton, University, May

2010

Work Experience

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Richmond Public Schools/Oak Grove Elementary, Richmond, VA Nov 2009 -

Present

Title I Math & Reading Tutor

Responsible for providing academic support to 3rd grade students identified

as being below grade level.

. Developed strategies to improve reading and math skills.

. Assisted lead teacher with implementation of daily classroom

instruction and group activities.

. Provided supervision and one on one support for special projects.

U-Turn Sports Academy, Richmond, VA Sept 2009 - Jun 2010

Youth Program Assistant (Internship)

Responsible for supervising and coaching sporting activities for special

needs and at risk youth ages 8-17. Also responsible for providing general

office support.

. Planned and coordinated daily activities for youth participants.

. Advised participants on importance of education, responsibility,

personal accountability, and goal setting.

. Assist participants with recreational & educational activities.

. Engaged in activities with participants daily (i.e. swimming,

basketball, football, tennis, etc).

. Served as counselor and mentor.

The Boo Williams SportsPlex, Hampton, VA Mar 2008 - Mar 2009

Customer Service Associate

Responsible for cash register operation, customer service, food

preparation, and ensuring the work area was clean and presentable to

potential customers

. Prepared concession food items for sale.

. Maintained organized and clean work environment.

. Received and receipted a variety of payments and other cash and cash-

related transactions.

. Prepared daily cash bags for cashiers; maintained and balanced cash

and daily cashier charge activity.

. Answered customers' questions, and provided information on procedures.

. Issued receipts, refunds, credits, and change due to customers.

. Calculated total payments received and reconciled this with total

sales.

. Compiled and maintained non-monetary reports and records.

Hampton University Sports Information Office, Hampton, VA Jan 2009 -

Apr 2009

Sports Department Office Assistant (Internship)

Worked under the guidance of the Sports Information Director. Provided

clerical support, sporting event support, and assisted in the promotion and

marketing of sports events.

. Maintained game statistics and performed scorekeeping duties for

Hampton University sport teams.

. Assisted Sports Information Director in marketing new football season

promotion poster and basketball information booklets about Hampton

University basketball players.

Private Contract Tutor, Hampton, VA Oct 2007 - Jan 2008

Tutor

Private tutor for youth ages 14-16. Subjects include Math, English,

Science, and History.

. Developed individualized plans to improve study habits and academic

skills.

. Provided rewards for meeting goals and SOL requirements.

. Evaluated student skills and knowledge and provided feedback to

parents.

. Ninety percent (90%) of students met SOL requirements.

. Student grades improved an average of 100%.

Cracker Barrel Restaurant, Hampton, VA. Aug 2007 - Jun 2009

Cashier

Responsible for cash register operation, promoting company products, and

informing customers about special promotions and sales. Also responsible

for providing high levels of customer service.

. Operated cash register.

. Received payment by cash, check, credit cards, vouchers, and automatic

debits.

. Prepared cash receipts for electronic counting system.

. Answered customers' questions and provided information on products.

. Counted money in cash drawers at the beginning of shifts to ensure

amounts were correct and there was adequate change.

. Processed merchandise returns and exchanges.

. Resolved customer complaints.

. Stocked shelves, and marked prices on shelves and items.

Media Production, Hampton University, Hampton, VA May 2005 - Jul 2007

Clerical Support

Responsible for providing clerical support to Media Production department.

. Answered telephone calls and took customer orders.

. Prepared written correspondence.

. Input information into computer database.

. Duplicated electronic media including CD's and DVD's.

Planet Smoothie, Hampton University Food Court, Hampton, VA. May 2002 -

Jun 2003

Cashier

Responsible for cash register operation, receiving customer orders, and

opening and closing store. Also responsible for providing high levels of

customer service.

. Prepared customer orders.

. Handled money transactions utilizing computerized cash register.

. Received payment by cash, check, credit cards, vouchers, and automatic

debits.

. Prepared cash receipts for electronic counting system.

. Answered customers' questions, and provided information on procedures.

. Counted money in cash drawers at the beginning of shifts to ensure

amounts were correct and there was adequate change.

. Resolved customer complaints.

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