Customer Service Management
Resume:
Tanya M. Stevens
***** ******* *****. ( Baton Rouge, LA 70816 225-***-****
**********@***.***
Information Technology and Human Resource Professional
Business Development / Account Management / Program Management
Management Business Expertise
Summary Extensive experience providing management and implementation
services within the business-to-consumer and business-to-
business markets. In-depth understanding of core business
processes, including service development, process planning and
modeling, partner negotiations, provisioning and strategic
relations.
Project Management and Business Acumen
Able to define, communicate and fulfill project goals and break
complex issues into manageable parts. Demonstrated performance
has resulted in a successful career and produced highly
satisfied clients. Proven record of leading successful teams to
achieve desired goals. Extremely adept at multi-tasking and
time management.
Exemplary Accomplishments
Successful record of working with teams in the development of
high-quality deliverables.
Career Amedisys - Baton Rouge, LA
Claim Integrity Specialist
05/08-02/11/10
Prospected, led and managed all aspects related to accounts
payable and accounts receivable for fast paced company.
Provided excellent customer service skills and maintained
constructive relationships with Medicare and private insurance
company personnel. Acted as an integral part of the collection
organization and assisted in successfully growing company
revenues
o Responsible for balancing accounts with all Medicare
programs and private insurance companies
o Coordinated billing procedure, provider contracts,
collection effort and Info. System programming
o Provided comprehensive knowledge from participating in
Medicare/Medicare programs
o Participated in MedicareMedicare program workgroups and
committees as required
o In-House
Rhodia Inc - Baton Rouge, LA (Lofton)
06/07-05/08
Treatment Service Clerk
Coordinated multiple projects in a busy office environment.
Established constructive relationships with co-workers and
clients. Utilized high-impact communication skills to ensure the process of
accurate information. Act as a lead on multi-faceted
projects; responsible for creating and deploying mission critical
initiatives for each project. Provided superior customer
service skills to ensure customer satisfaction and repeat business. Worked
in JD Edward to maintain status of all Treatment Service
Purchase Orders.
Amedisys - Baton Rouge, LA
10/05-11/06
Summary Regional Payor Relations Coordinator
Prospected, led and managed all aspects related to accounts
payable and accounts receivable for fast paced company.
Provided excellent customer service skills and maintained
constructive relationships with Medicaid and private insurance
company personnel. Acted as an integral part of the collection
organization and assisted in successfully growing company
revenues. Combined decisive business management with a
comprehensive skill set to achieve deliverable goals. Specific
responsibilities included:
o Responsible for balancing accounts with all Medicaid
programs and private insurance companies
o Assessed all Medicaid program applications to ensure
accuracy of every field
o Coordinated billing procedure, provider contracts,
collection effort and Info. System programming
o Provided comprehensive knowledge from participating in
Medicaid programs
o Participated in Medicaid program workgroups and committees
as required
o Traveled to all Amedisys agency
Amedisys - Baton Rouge, LA
5/05-10/05
Help Desk/Trainer
Responsible for maintaining the Help Desk and problem tracking
system to ensure that all system problems are managed in a
timely manner. Trained users on system functions, capabilities
and limitations in individual or group settings. Provided
excellent customer service skills and maintained constructive
relationships with co-workers and clients. Answered level 1 and
2 user questions and solved user problems. Trouble shoots
problems or assigns to an appropriate technician in order to
provide continuous business operations. Acted as an integral
part of the technology organization and assisted in successfully
growing company revenues. Specific responsibilities included:
o Assessed and evaluated problems and offered program upgrade
recommendations to supervisor
o Utilized high-impact communication skills to ensure the
process of accurate information
o Provided comprehensive knowledge of system function,
capabilities and limitations
o Installed new hardware or software as well as trained end
users as necessary
o Maintained user identification and security systems and
assisted with system testing and implementation
o Traveled to end user offices as required to resolve user
problems with software and hardware
Amedisys - Baton Rouge, LA
8/03-5/05
Administrative Assistant to SVP of Operations
Coordinated multiple projects in a busy office environment.
Established constructive relationships with co-workers and
clients. Utilized high-impact communication skills to ensure the
process of accurate information. Act as a lead on multi-faceted
projects; responsible for creating and deploying mission
critical initiatives for each project. Provided superior
customer service skills to ensure customer satisfaction and
repeat business.
o Established a motivational atmosphere in fast-paced
environments
o Responsible for accepting and responding to calls and
inquiries for the department
o Received, sorted and processed all correspondence including
electronic correspondence
o Assisted in arranging meetings, conferences & scheduled
appointments
o Coordinated travel arrangements as necessary and prepared
expense reports as well
Certifications American Pharmaceutical Sales Association, 2007
Education University of Phoenix - Baton Rouge, LA
B.S., Information Technology, 2004
M.M., Human Resource Management, 2006
Reference:
Ruby Marrioneaux
7968 Walden Road
Baton Rouge, LA. 70808
Acentha Slaughter
10645 Kenlee Dr
Baton Rouge, LA 70815
Carnen Brannon
1557 Brookgreen Drive
Myrtle Beach, SC 29577
Contact this candidate