Customer Service Manager

Verronda Canty

*** ****** ******* **. ****: 803-***-****

Simpsonville, SC 29681 email: abjmul@r.postjobfree.com

Education University of South Carolina, Columbia, SC

Bachelor of Arts in Political Science, December 2008

• Minor: Criminal Justice

• GPA: 3.3

Greenville Technical College, Greenville, SC

Paralegal Program, January 2010-Present

Honors Dean’s list fall 2005 and spring 2006, LIFE Scholarship recipient, Who’s Who Among American College

Students nominee, nominated as a Phi Alpha Delta member, Association of African American

Students member 2005-2008 Carolina Alumni Association member 2008

Experience Teletech@ Home, Greenville, SC

Customer Service Agent 08/2009-present

• Customer care associate. Assist customers with services or products that were purchased.

• Provide accurate information regarding the customer’s order status.

• Document transactions and modifications that were made to the order, or the

customers profile.

• Front end liaison for consumer relations with the company.

• Responsible for ensuring that customers’s experience with company was enjoyable.

• Navigate company database from a remote environment.

South Carolina House of Representatives, Columbia, SC

Page, 03/2006-12/2008

• Assisted 124 Representatives and staff with administrative duties.

• Ensured the delivery of legislative bills and confidential information daily for 124

representatives.

• Established a working relationship with several pages on large tasks; such as preparing

legislative mail and evaluating survey materials.

Stein Mart Inc., Columbia, SC

Sales Associate, Costume Service Representative 10/2007-08/2008

• Cashier- Responsible for handling $1000 in currency (cash, check, or credit card).

Performed pick-ups and payouts with manager on duty.

• Retail Floor- Worked in various departments.

• Assisted customer with selecting merchandise.

Ruffalocody Carolina Caller, Columbia, SC

Telemarketer, Spring Semester 2007

• Made 50-100 calls per night to Alumni and Friends of the University of South Carolina,

and asked for donations to various schools within the university.

• Provided valuable updates on every call to alumni of various departments’ recent

accomplishments.

Benedict College in Partnership with South Carolina Department of Transportation, Columbia,

SC

Summer Intern, 06/2007-07/2007

• Worked with the Edgefield Senior Citizens Council Transportation Department. This

Council specializes in transporting senior citizens and disabled individuals to medically

related appointments.

• Scheduled transportation appointments, logged trips into database.

• Office administration work (answering phones, organizing records, filing).

• Performed ride along with drivers.

South Carolina Department of Transportation Enhancement Office, Columbia, SC

Summer Employee, 06/2006-08/2006

• Compiled information on enhancement projects and expenditures for each county and rural

area in South Carolina, into Microsoft Excel Spread Sheet.

• Office administrative task (filing, copying, faxing, answering phones).

Thomas Cooper Library, Columbia, SC

Student Employee, 08/2005-03/2006

• Proficient Aierling Software to transmit documents to recipients

• Handled the distribution of library materials to various colleges and universities in the

interlibrary loan system.

Skills Language: Two semesters of Spanish, basic knowledge of Spanish

Computer: Microsoft Office (Word, Excel, Power Point, Outlook)

Service Martin Luther King Day of Service, January 2006-2008

Habitat for Humanity Fall 2008

Richland County Public Library Spring 2007

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