Customer Service Medical
Resume:
SALLY A. KRENZ
Woodland Park, CO 80863
abjmuf@r.postjobfree.com
OBJECTIVE: To obtain a position as a Ticket Sales Agent
PROFILE: A highly organized and professional US Army veteran, proficient
in the use of Microsoft Office applications, capable of multitasking and
working efficiently independently or in a team environment. Recently
earned a Masters Degree in Human Relations and has exceptional customer
service skills.
SUMMARY OF QUALIFICATIONS
* Exceptional ability to pay attention to details, multitask and meet
deadlines
* Adept at establishing priorities, coordinating meetings and events
* Comfortable interacting with a diverse population of customers and
colleagues
* Advanced verbal and written communication
* Comfortable giving presentations to small and large groups
* Typing speed of 62 wpm verified at Pikes Peak Work Force Center
* Deployed to Iraq in support of Operation Iraqi Freedom, August 2008-2009
PROFESSIONAL EXPERIENCE
Dedicated and loyal professional trained in administrative and medical
logistic duties with increasing levels of responsibility while providing
exemplary customer service.
2008-2010 Fort Carson, Colorado
* Coordinated and monitored the pre-deployment requisition of medical
supplies for the entire brigade to ensure adequate medical supplies were
issued and stocked
* Established a warehouse using limited resources and provided excellent
support in Iraq to customers in various locations in coordination with
convoy and aircraft deliveries
* Compiled information for and conducted shift change PowerPoint
presentations
* Interacted effectively with staff of a variety of levels and treated
everyone with respect
* Monitored spending of five battalions to maintain appropriate budget
restrictions
* Prepared reports using multiple databases and professional correspondence
* Assisted supervisor with revising standard operating procedures and
customer handbook
* Regularly used Outlook to track and prioritize travel, deliveries and
appointments
* Supervised, mentored and counseled three Soldiers
* Maintained Secret security clearance
2005-2008 Landstuhl Regional Medical Center, Germany
* Issued and tracked prescribed medical equipment to beneficiaries in the
Landstuhl Regional Medical Center area of responsibility (along with
Belgium and Italy).
* Provided customer service with compassion for their medical needs and
conditions
* Proficient in Excel and Outlook
* Requisitioned needed equipment (wheelchairs, crutches, CPAP machines,
etc and maintained appropriate stock levels
* Prepared documents to submit furniture and credit card purchase requests
for customers
* Rotated through manpower duty schedule to meet wounded service members
flown to LRMC for medical treatment and assisted with transport to correct
ward or clinic
* Treated all patients with compassion, dignity and respect
* Volunteered over 200 hours at the USO Lounge in the Ramstein Air Force
Base Passenger Terminal, enjoyed greeting all customers and assisted them
with travel plans.
* Assisted with all phases of several installation Equal Opportunity
cultural observances
2002-2005 US Army Health Clinic, Buedingen, Germany
* Efficiently performed all logistical tasks required to maintain health
clinic supply room by discussing the fluctuating needs of the medical
providers
* Coordinated with all staff members verbally and via Outlook to accomplish
special events, such as vaccination schedules to have all required supplies
available
* Prepared correspondence using Microsoft Word
* Performed front desk clerk duties when needed and provided excellent
customer service while respecting patient confidentiality
* Used Excel to monitor project deadlines and progress
1999-2002 Fort Bragg, North Carolina
* Responsible budget assistant and receiving section worker
* Deployed to Bosnia for five month deployment, supported hospital staff
with prompt customer service by delegating tasks among team members
* Supervised and mentored two Soldiers
1998-1999 Seoul, Korea
* Property Management specialist, monitored hand receipt status for main
hospital which resulted in improved property accountability by using Excel
* Monitored the coupon program for Korean Soldiers working with the US Army
by issuing coupons for hair cuts and athletic shoes
1996-1998 Fort Sill, Oklahoma
* Administrative assistant for battalion supply office, prepared
correspondence and performed other tasks with very little supervision
Break in military service used mainly to earn a B.S. degree in Dietetics.
*1994-1996 Cashier at Amoco Pump-n-Pantry, Menomonie, WI. Opened the store
and ensured
it was ready for customers. Worked the early morning shift on weekends and
provided
excellent customer service.
*1992-1994 Campus library circulation section worker. Used attention to
detail to put books back on the shelves in the correct location. Greeted
customers and willingly provided information as needed.
*Campus recreation center worker. Issued bowling shoes, kept track of games
bowled,
and collected fees. Assigned pool tables, monitored time played and
collected fees.
Offered information on other campus resources when needed.
*1993 - Dietary Aide at Summer Camp in Prairie du Chien, WI for
developmentally challenged
individuals. Modified menu choices to adhere to special diet requirements.
Helped
with overall kitchen cleanup and other tasks as assigned. Assisted with
horseback
riding activities by walking along the trail to ensure the camper's safety.
*1990-1992 Bemis Manufacturing, Sheboygan Falls, WI
Finishing department worker, carefully inspected items for paint flaws and
removed
them from conveyor belt. Stacked items as directed on pallets according to
style
and size. Worked quickly and efficiently with very little supervision.
1986-1989 Fort Riley, Kansas
* Administrative specialist for Criminal Investigation Division
* Maintained mandatory Top Secret security clearance
* Responsible for maintaining three years worth of case files with the
utmost professionalism, discretion and respect for privacy
1984-1986 Fort McNair, Washington, DC
* Administrative specialist for Law Enforcement Division, Deputy Chief of
Staff for Operations, Plans and Security for the Military District of
Washington
* Accurately prepared memorandums of revocation and suspension of
installation driving privileges for commanding general's signature.
* Maintained Secret security clearance
* Performed a variety of administrative tasks competently and
professionally
1983-1984 Pirmasens, Germany
* Administrative specialist for the company first sergeant and company
commander
* Accurately prepared official correspondence and inspection results on a
manual typewriter and accomplished other tasks as required.
EDUCATION AND TRAINING
* Masters of Human Relations, University of Oklahoma, Norman, Oklahoma
* Bachelor of Science Degree, Dietetics, University of Wisconsin - Stout,
Menomonie, Wisconsin
* Basic Noncommissioned Officer Course, U .S. Army, Fort Sam Houston, Texas
* Primary Leadership Development Course, U. S. Army, Fort Knox, Kentucky
MILITARY AWARDS
Received several military awards and medals for meritorious service,
loyalty and dedication.
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