Sales Quality Assurance

Anita Whitten

***** ********* ***. ****** ******* LA. 70726 225-***-**** *********@*****.***

Highly self motivated professional that is experienced in handling multiple projects and working in

Summary

a fast-paced environment. Proficient in Windows and Microsoft office applications.

Experience Capital One, NA Baton Rouge, LA 2006-2009

Quality Assurance Analyst

Monitored and reviewed calls for compliance, product knowledge, service and sales ability

Partnered with sales managers to address and remediate compliance issues

Compiled monthly reports for the Business Solutions/ Direct Bank Center

Published monthly Quality Assurance newsletters

Capital One, NA Baton Rouge, LA 2006-2009

Internet Banker

Coordinated all new internet Checking, Savings and CD applications for six states

Maintained sales goals for each quarter

Coordinated with in-house bankers and branches to help Customers establish new relationships with Capital One

Effectively utilized customer database to organize online applications

Capital One, NA Baton Rouge, LA 2006-2007

Merchant Services Advisor

Advised business owners to accept credit, debit and gift card payments from their customers.

Generated new customer base and business

Coordinated client application process from inception through client’s first transaction

Coordinated with Capital One branches and business bankers to exceed business owner’s needs

Achieved monthly sales goals

Promoted from Inside Sales Representative to Merchant Advisor within 3 months

CINTAS Corporation Bossier City, LA 2006

Sales Support Coordinator

Coordinated and entered all new sales orders for 12 sales reps

Provided customer service on new accounts

Tracked shipment and install dates on all new accounts

Issued weekly report to sales managers

Facilitated new account orders between Service and Production

Vitamin World, Inc. Bossier City, LA 2004-2006

Store Manager

Managed sales goals both personally and for the store staff

Controlled inventory from start to finish

Managed employee recruitment and selection

Coordinated new hire training and development

Promoted from Assistant manager to Manager within 6 months

Education University Of Louisiana at Monroe, Bachelor of Arts, August 2010

Major: General Studies

Kappa Delta Sorority

Study Abroad Program – Mexico

Fundraiser committee for St. Jude’s Children’s Hospital

Block High School, Jonesville, Louisiana, High School Diploma

Proficient in Windows and Microsoft Office applications

Technical

References provided upon request

References

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