Customer Service Sales

Kendra A. Hussey

****-** ******** ****** **. ( Greensboro, North Carolina 27406

336-***-**** ( abjmu6@r.postjobfree.com

Education

UNIVERSITY OF NORTH CAROLINA AT GREENSBORO GREENSBORO,

NC AUGUST 2008

Bachelor of Science, Retail, Apparel, and Consumer Studies

Concentration: Retail and Consumer Studies

Winston-Salem State University

Winston-Salem, NC August 2003-May 2006

Completed 6 semesters of coursework

Concentration: Marketing

Experience

Kayser-Roth/HUE Hosiery

Greensboro, NC

Quality Assurance Analyst, September 2009-Present

Travel to overseas and domestic vendor facilities to perform on-site audits

while providing

training and product specifications to vendors as needed.

Work with quality team and plant manager to define corrective action plans

concerning

defective goods found during stock audits.

Approve all new top-of-production(TOP) in Finishing Department and update

common

directory with results.

Summarize monthly Vendor Quality Performance files and update common

directory.

Review samples of defects collected from each plant and review with in-line

quality auditors.

Macy's

Greensboro, NC

Assistant Sales Manager, September 2008-September 2009

Assist in training associates on customer service skills and selling

behaviors to maximize

customer loyalty and store revenue.

Provide associates with actionable feedback on performance strengths and

areas of development.

Communicate promotional event information to maximize results of each

event.

Execute and maintain visual merchandising and selling floor standards.

Assist in developing local marketing and advertising strategies

Sixty USA/Miss Sixty Showroom

New York, NY

Marketing Assistant Intern, June 2008-September 2008

Assisted the Marketing/Public Relations team with assembling press kits

Networked with local media, including magazines and television in order to

increase

brand awareness.

Answered Inbound calls and transferred all calls accordingly

Participated in the execution of Mercedes Benz Spring/Summer 2009 Fashion

Week

Show runway presentation

Kendra A. Hussey Page 2

FedEx Kinkos

Greensboro, NC/New York, NY

Retail/Customer Service Coordinator, June 2007-July 2008

Assisted customers by taking orders, providing pricing information and

performing

consultation selling of digital printing technology.

Provided customer service, including anticipating customer needs,

suggesting

alternatives and problem solving.

Provided customer service by determining appropriate shipping methods,

informing customers

of company products, services, routes, and rates.

TJ Maxx

Greensboro, NC

Customer Service Coordinator, September 2006-March 2007

Resolved customer service issues appropriately and competently.

Ensured Front Line Associates provided prompt, courteous and knowledgeable

service to all customers.

Responsible for training and developing store Associates on customer

service standards,

register procedures and proper Front Line procedures and controls.

BCBG Maxazria Flagship

Washington, DC

Personal Stylist/Sales Associate, May 2006-July 2006

Assisted clients in making wardrobe selections in order to drive sales.

Reinforced current fashion trends through the use of mannequins and

maintaining neat

sales floor presentation.

Maintained professional attire and a friendly, cordial demeanor in order

to establish an

intimate shopping experience.

SKILLS

Proficient in Excel, MS Word, Outlook and PowerPoint; Extensive experience with

Internet research,

Ability to easily learn internal IT systems, and working knowledge of a Purchase

Order

Additional Training

Hosiery 101 & 102, Hosiery Technology Center, Hickory, NC

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