Customer Service Sales

Sherry L. Koksvik

**** ********* ****** ****

Scottsville, NY 14546

Cell 585-***-****

********@*****.***

SUMMARY

A self-motivated, honest and reliable professional with outstanding

communication skills seeks a career opportunity that will not only utilize

current skills and experience but will also allow the opportunity for

continued career growth.

Experienced in direct sale of products and services including: display

setup, handling of customer questions/complaints; qualification and

determination of customer needs, close sale and follow up after sale. Also

experienced in telemarketing including cold calling, B2B, debt collection,

credit counseling and skip tracing. Handle mortgage origination details

including the collection and submission of appropriate documentation to the

mortgage company.

Customer Service skills include servicing accounts and cashiering;

exceptional telephone skills including call center training. Experience in

Windows setting, keyboarding of 35 wpm. Filing, faxing, bookkeeping using

(EXCEL), data entry, some A/P, A/R.; receptionist and administrative

responsibilities.

WORK EXPERIENCE

(Nov. 2004-Aug.2009) Title: Property Manager and Leasing Agent. Managed

properties (1 to 432 units) for two companies (Two Plus Four and Belmont

Management) as well as management of own properties. Duties included:

responsibility for showing units, pulling credit reports, renting,

collecting rents, bank deposits, advertising, managing office and

bookkeeping; posted to ledgers, ordered office supplies; handled customer

service issues and banking as well as the oversight of maintenance

personnel and contractors. Utilized faxes, copiers, report generation using

Excel.

(April 2003-Sept-2006) Accudata Search and Statewide Settlement.

Subcontractor for mortgage title companies. Licensed Notary Public.

Provided customer service and traveled within a five county radius.

Prepared refinance packages for borrowers' mortgages. Administered

Affidavits and Acknowledgements.

(Nov. 2004-March 2005) Pioneer Credit. Collections Representative.

Utilized superior customer service skills to collect on credit card and

utility past due accounts. Duties also included skip tracing, cold calling

and data entry.

(2002) Semester. Art Carved College rings. Retail area sales rep

independently covering Western New York. Duties included the set up and

display in area colleges, taking orders, resolve customer issues, direct

and follow up calls. Accomplishment: sales quota obtained.

(1991 - 2006) New Life Homes. Assist with family construction business

including purchasing, bookkeeping, record keeping, filing, receptionist and

miscellaneous administrative tasks.

Licenses: Notary Public, State of New York

Licensed Real Estate Salesperson (June 2007)

Currently enrolled in Medaille College to obtain Associate of Science in

Business degree

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