Administrative Assistant Customer Service

J essica M. Jackson

**** *. ******* * Phoenix, AZ 85020

Phone: 602-***-**** * Email: abjmt3@r.postjobfree.com

O BJECT I V E

F urther a career in office administration with a professional organization that provides both a

stimulating environment and an opportunity for advancement while incorporating dynamic

communication skills, proficient interpersonal skills and supporting a proactive work practice.

WORK H ISTORY

Cont rolled Comfort Heating & Cooling June 2010 - Cu r rent

Bookkeeping/Administrative Assistant

-Maintain and organize bookkeeping, receipts, payroll and year-end tax log

-Entering invoices, calculating monthly, quarterly and yearly profits

Kasten Roofing M a rch 2010 - June 2010

Bookkeeping/Administrative Assistant

-Maintain and organize bookkeeping, receipts, payroll and year-end tax log

Ar rowhead Women’s OBGYN Center September 2009 - November 2009

Medical Administration

-Medical administrative front and back office responsibilities

-Checking in/out patients, phones, scheduling, insurance verification, chart assembly/preparation, and

receiving payments

-Knowledge of required medical forms/consents and terminal digit medical record filing

-Prioritizing urgent patient calls to the medical assistants, nurses and doctors appropriately and

t imely

I magine Nation Books & Books Are Fun Ltd. Februa ry 2009 - June 2009

I nventory Release Special ist

-Process orders including order entry, verification, t racking and receiving

-Maintain inventory accuracy for each customer and distribution facility. Audits and reconciles

i nventory reports by examining distribution warehouse reports for inventory discrepancies; reconciling

entries with inventory system from warehouse inventory reports and variances; verifies accounts by

reconciling statements, transactions, and edits

-Maintains customer records by filing documents and transferring inactive files

-Supports distribution inventory operations by collecting information; following policies and

p rocedures; reporting needed changes

Food and Beverage I ndustry December 2007 - October 2008

Ba rtender

Jackson Choreography Janua ry 2006 - September 2007

I nstructor/Fitness Competitor

-Certified instructor for Russian Ballet

-Taught students from the age of three to eighteen.

-Regional Miss Fitness Arizona/Border State Miss Fitness

Concord Mo rtgage Company September 2005 - Ma rch 2006

Administrative Assistant

-Assistant to Vice President of Production

-Assisted in the rebuild of the Virtual Loan Officer website

-Managed new hires in everyday HR responsibilities

-Developed company's t raining orientation agenda and website program t raining

-Recruited various positions by word of mouth and mortgage networking events

-Assisted in net branch development, new employee login/password set-up and maintenance

B ebe September 2003 - June 2005

Assistant M anager

-Consistently drove residual business development and reduced theft by hiring and leading a

motivated, experienced and conditionally educated team

-Achieved maximum sales by executing outstanding operational, leadership and personal

developmental skills

-Ensured that the store achieved set projected sales goals, and aimed to exceed the company's set goals

t hrough sales leadership, time management, and consistent operational performance

-Aimed to demonstrate the highest caliber of customer service, verbal/writ ten communication and

d irectional f loor supervision

A rizona Hea rt Hospital September 2001 - September 2003

M edical Records Clerk/Admin.

-Administrative duties in a medical records office along with medical charting duties

-Worked directly with physicians on incomplete/delinquent chart completion and compliance

-Calculated/distributed the physician suspension list of incomplete/delinquent medical records

-Handled Release of Information requests, and maintained terminal digit filing system

E D UCAT IO N

Hawaii Pacific University 1997 - 1998

O range Coast College 1995 - 1997

Deer Valley High School 1992 - 1995 Graduated 1995

I N T ERESTS & ACT I V I T I ES

Certified Dance Instructor/Ballet/Gymnastics Coach

F itness competitor and free-lance fitness coaching

Danced and performed for Disney and Disneyland (1995 - 1998)

C O MP U TER SK I L LS

Mortgage POINT software, MAS 500 inventory software, Quick Books, People Soft, EXP, and

spreadsheets

Microsoft Office, Excel, Word, Works, Windows, Outlook and 10 key data entry i ntermediate to

advanced skills

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