Customer Service Manager

**** ***** ******* *****

Gastonia, NC *****

Home: 704-***-****

Cell: 804-***-****

abjmsv@r.postjobfree.com

Kimberly L. Johnson

Objective

To secure a challenging position which will enable me to fully utilize my

related experience and prove my abilities in making a positive

contribution.

Skills and Abilities

Multi-tasking, Proficient Time Management, Excellent Customer Service,

Attentive to Detail, Interpersonal Skills, Flexibility, and Highly

Motivated.

Employment History

04/2009- Current: Cashier

Captain D's, Gastonia, North Carolina

Customer service, food service, cash handling, operating cash register,

assist with training of new employees, food safety and stocking.

9/2008-12/2008: Human Resource Assistant

Deb SBS through Venturi Staffing, Gastonia, North Carolina

Assist HR Manager with confidential information, filing, making copies,

faxing, emailing, updating employee's information, completing I-9 forms,

typing up memos, assisting with payroll, assisting with new hire

orientations, and creating spreadsheets.

5/2005-3/2008: Customer Service Representative/Business to Business

The Martin Call Center through Venturi Staffing Partners, Richmond,

Virginia

Assist customers with Accu-Chek meter set-up and usage, assisting with

training of new employees, data entry, assist with resolving customer's

problems and concerns, gathering feedback from customer's opinions to

improve products and services, assisting customers with diabetes-related

information, lead generations, verifying all contact information and

invoices, and setting up appointments for business to business accounts.

3/2004 - 5/2005 Shift Swing Manager/Cashier

McDonald's, Ashland, Virginia

Managing up to 10 employees, providing customer service, preparing and

handling all necessary paperwork, cashing out cash registers

(Accounting), food service, stocking, food safety, inventory, and daily

bank deposits

Education

2007 Axia College of Western International University, Phoenix, Arizona

Associate of Arts Degree in Health Administrations

Major: Healthcare Administrations

2003 Chesterfield Vocational Center, Chesterfield Virginia

Business Software Applications

Completion with Certificate in:

Data Entry Clerk, Word Processing, Administrative Clerk, Personal Computer

Operator

1999 King William High School, King William County Virginia

General/Majored in Business and Management Systems:

Business Management, Computer Technology/Programs, Word Processing,

Microsoft Word, Excel, PowerPoint

Completed all computer and business classes offered.

Volunteer Work

3/2008- 6/2008 Cashier/Stocker

Urban Knowledge Bookstore, Colonial Heights, Virginia

Assist with operations of the store, opening and closing of store, sorting

and shelving books, ordering books, cashier, assist customers with book

purchase, assist with author's book signings, cashed out registers,

preparing bank deposit.

References

Kymberly Dabney, Hospital Scheduler, Bowling Green Nursing Home, Ruther

Glen, Virginia 804-***-****

Johna Vasquez, Technology Teacher, Petersburg Public School System,

Petersburg, Virginia 804-***-****

Charles Wilson, Director of Gaston College Bookstore, Gaston, North

Carolina 704-***-****

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