Customer Service Real Estate
Resume:
Cynthia Griffin
*** ******** ****** ******** ***** AL 35127
SUMMARY
A highly financial services professional with nearly ten years of experienced in processing, balancing,
office administration, customer service, data entry, filing payment distribution, doc prep. Hard working and
conscientious, functions well independently and as a team/member builder. Consistently meets and exceed
company objectives and deadlines. Experience in AFS and ALS system, Jack Henry, Imaging Access System
and Bank ware Systems, Microsoft Word, Excel, & PowerPoint..
RSS Asset Specialist 2010-Present
BBVA Compass Bank. Birmingham, AL
Assist RM's & ARMS with Problem Asset portfolios. Ensure Regulatory & Bank Compliance as relates to
ORE and Problem Assets.
Process legal expense invoices, tax payments, and other entries related to Note Sales. Order appraisals,
insurance and other required documentation unique to Problem Assets.
Load and maintain data into MS Access database on a daily basis. Maintain loan files for QC to ensure
compliance during external and/or internal Audits.
Maintain ticklers, clear exceptions and act as liaison to external vendors and other internal bank departments.
Handle research and ensure clear and timely communication with RM's and management regarding pertinent
issues relevant to the daily handling of assigned portfolios.
Commercial Business Analyst 2007-2010
Regions Bank, Birmingham, AL
Auditing Commercial Loans over $1.MM on a daily basis to ensure all paralenders and officers are adhering
the banks policies and procedures.
Lead Trainer for all new employees.
Process and analyze reports daily.
Knowledgeable of all Compliance Procedures.
Creating Spreadsheet to ensure daily numbers.
Analyzing customers names, addresses & loan amounts to ensure the bank is not at risk.
Auditing CIP,KYCM, and Enhanced Due Diligence ensure they are in compliance with BSA/AML bank
secrecy act.
Yearly testing on BSA/AML Training to ensure we are in compliance.
Loan Processing Specialist 2005-2007
First American Bank, Birmingham, AL
Specialized in commercial real estate and ARM loans.
Process commercial, consumer, loans, renewals, credit-line increases, modifications, and ODP’s.
Responsible for on-line data entry, posting of payments, responding to general loan and pay-off inquires, and
conducting research projects for officers and customers.
Responsible for assisting customers with various situations daily (bill payments, renewals, check posting,
etc).
Strive to extend high quality, effective and efficient service.
Looked upon by management as lead processor able to assist and support the processing staff.
Mortgage Closer/ Auditor 2002-2004
Southtrust Bank, Birmingham, AL
Experienced in Shipping and Auditing Government, FHA, Fannie Mae, & Conventional Loans.
Mastered in solving customer problems.
Process 100 and 200 reports for any incorrect items (make corrections as needed…)
Train all new employees, provided help on special projects, and provide research for internal and
external customers daily.
Experienced in Accounts Receivables in Cash Management Department.
Experienced in Closing minimum of twenty-five loans per day.
Worked closely with loan officers, closing agents, internal & external customers to ensure loans were
closed in a timely manner.
Loan Specialist III Coordinator 1998-2002
Compass Bank, Birmingham, AL
Knowledgeable of the PC and CRT systems.
Knowledgeable of all Monetary and Non-monetary items.
Research reports on lost customers payments daily.
Trained new/existing employees on various functions and trained the Quality Control on correcting
errors on Real Estate loans.
Responsible for preparing loan documents-ensuring loan structure and terms are in accordance with
approved credit offer for customer.
Analyze documentation for correct verbiage and ensure loan is in compliance with bank polices.
Experienced in Cash Management department subtracting debits and credits.
Analytical skills in 10key and ACH transfers as well as keeping a report on all errors and issues.
Medical Coding Class
September 06, 2008-February 28, 2009
Training in ICD-9, CPT, and Medical Terminology.
Contact this candidate