Customer Service Sales

Jodie Carroll

Lake Elmo, MN *****

651-***-**** *********@****.***

http://jcconsult.web.officelive.com

Objective

A position where I can use my administrative skills and experience as well as succeed and excel through my efforts in a home based

opportunity

Education

Associate of Applied Science - Health and Exercise Sciences-Health Fitness Specialist, 2009, Globe University, Woodbury, MN

CPR/AED-Adult and Child with CPR-Infant – Standard First Aid Certification

Turbokick! Instructor Certified

Liberal Arts Coursework, 1992, Augsburg College, Minneapolis, MN

Certified Life and Property/Casualty Insurance Agent, 1997, Dearborne Licensing School, Bloomington, MN

Professional Skills

Administration

Communicating effectively verbally and in writing with excellent problem solving ability while sequencing and monitoring multiple

activities for self and others including:

• Phone support

• Customer service (on/offline)

• Contact management

• Routine paperwork

• Email management

• Document creation

• Spreadsheets

• PowerPoint presentations

Answered multiple phone lines while simultaneously multi-tasking other projects and providing administrative support to various

departments (i.e. Purchasing dept., Credit dept. and Industrial sales dept.) compiling and reporting business information

Worked directly with the Human Resources Department utilizing the HR database and handling confidential personnel information in

addition to filing and organizing and other tasks as requested with ability to maintain confidentiality of verbal and written information

Ability to format and produce reports, charts, graphs and other general correspondence using various PC software packages

Expertise in the use of office equipment and any software associated with equipment (e.g. Microsoft Office Suite, etc.)

Provided Executive Administrative support to Executive Branch Director and Director of Administration through:

• Campaigning and fundraising

• Assisting with financial and payroll processing functions

• Preparing correspondence, meeting agendas and presentation materials

• Controlling and maintaining office inventory

Business, Sales & Account Management:

Handling necessary paperwork and filings for establishing a sole proprietorship

Keeping track of and acquiring specific business and contact information while proficiently generating prospects and efficiently

producing leads and making phone appointments

Initiated outside sales while providing excellent phone skills and presence and cold calling skills

Sold various insurance policies and products to company’s current mortgage holders

Providing documentation of sales according to agency policies to administration while working effectively as a member of a team

Recruiting Account Executives through participation in job fairs, resulting in hires

Conducted training classes for new representatives

Bookkeeping and filing necessary tax paperwork quarterly and year end

Fitness Training:

Administering fitness assessments and prescribing appropriate fitness regimen according to skills, abilities, personal needs and medical

history while providing motivation and orientation of proper use of fitness equipment for clients to obtain goals.

Providing customer service at front counter while assisting with signing up of new clients and providing proper liability and club

membership information

Experience with Functional and traditional Resistance training

Performing and assisting with proper use of in-studio equipment and warm-up and cool down routines

Giving extensive orientation to new members on Life Fitness and cardio equipment while motivating and educating individuals with

proper fitness recording and tracking techniques

Choreographing and conducting Step Aerobics and Cardio Kickboxing classes – filling in for other instructors as needed

Exemplified multi-departmental contributions to the organization as Fitness Instructor, Programs Secretary and Kids Gym Supervisor

simultaneously

Provided post race PNF stretching at the Woodbury Days Country Mile Marathon, 5k and Fun Run

Tried out for the Minnesota Lynx in 1998

Customer Service

Consistently demonstrating a pleasant and professional demeanor when dealing with customers and clients

Making sure to always provide the client with what they require or finding the right person to take care of them if that person is not me

Working effectively with my team to accomplish tasks to serve the client

Ability to create and maintain strong and excellent effective working relationships with employees, clients and companies

Experience

Jodie Carroll Consulting September 2006-Current

Victory Sports & Fitness September 2009-December 2009

Globe University Fitness Lab July 2009-September 2009

Viking Electric Supply February 2001-December 2002

MCI WorldCom August 2000- December 2000

Blaisdell YMCA August 1998-May 1999

TCF Agency/Bank September 1996 to December 1997

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