Tracy Booker

*** ***** ***** ****

Summerville, South Carolina 29485

843-***-****

abjmpk@r.postjobfree.com

Summary of Qualifications

. Self-motivated Sales Consultant previously ranked in top 10% amongst

Verizon's NJ consultants, top 5% in the nation amongst Bellsouth Small

Business sales representatives, and currently in the Millionaires club

for million dollar producing loan officers with Countrywide Home Loans.

. Exceptional in providing customer satisfaction while recommending

appropriate products and services to customers.

. Strong ability to multi-task and make quick, appropriate decisions in a

dynamic call center environment. Ambitious. Dedicated. Determined

. PC Proficient: Windows, WordPerfect, Word, Netscape, Excel, Lotus Notes,

Microsoft Outlook, Power Point, Seibel, Ross, AS 400, SAP and ORACLE.

Experience

Wachovia Mortgage FSB, Raleigh, NC

07/2008 -06/2010

Loss Mitigation Specialist (Call Center)

Primary responsibility is Loss Mitigation. Work with borrowers to

understand the borrower's intent with real estate property and works with

the borrower to avoid foreclosure. Uses a computerized system for

tracking, information gathering, and /or troubleshooting. Works in a

goal -oriented environment to meet production indicators with minimal

supervision. Responsible for working with borrowers using waterfall of loss

mitigation options to mitigate losses for the company. Answer incoming

calls, return calls to customers, collect borrower financial information,

analyze the best option for curing defaults. Work with investor

guidelines, direct contact with borrowers, investor representatives, real

estate agents and other borrower representatives to obtain the best option.

Input information into various systems for approval and completion of

cases such as Short Sales, Deed In Lieu, Modifications, and Forbearance

Plans.

Ace Mortgage, Raleigh, NC 05/2007 -06/2008

Loan Officer/Account Executive

Research and analyze portfolio customer accounts to insure that they are

taking advantage of the best programs available. Rank as the number one

sales position in the office. Build relationships with outside realtors,

builders, and financing companies to help establish sales pipeline to

exceed company goals. Handle inbound sales leads, answer questions, and

gather information to help find program which fills customers needs. Also

identify, research, validate, and /or resolve Post Closing issues.

Responsible for performing a variety of loan documentation duties on

Conventional and FHA loans using comprehensive knowledge of policies and

procedures for loan products. Function includes processing ; closing and

compliance for loan products; ordering all required verifications,

documentation and subsequent follow ups.

Bellsouth Telecommunications, Raleigh, NC

03/2005 - 5/2007

Team Leader (Call Center)

Daily duties included training sales reps to perform excellent customer

service, sales, and document preparation tasks. Handled escalated requests

from small business customers for installation and trouble shooting

telephone systems and services. Reviewed service order requests and orders

inputted into online systems by sales reps. Discussed, investigated and

resolved disputes regarding customers' service, billing, rates, etc.

Established and assessed customer credit information. Interacted with a

variety of departments to implement new communication systems and resolve

disputes. Responsible for monthly and quarterly team sales objectives.

Check Into Cash, Durham, NC 06/2003 -03/2005

Assistant Sales Manager

Assisted Center Manager in day to day operations of the Center.

Responsible for meeting/exceeding all financial goals. Assisted manager in

collections of all accounts, sending notices, making field calls. Helped in

developing new business at financial institutions area business, and

referrals, including direct mailings. Handled daily transactions including

customer service issues, new account actions, bank business, delinquent

accounts, trail balances, and completion of required reports. Responsible

for all Center operations in the absence of the Center Manager.

education

Thomas Edison State College, Trenton, NJ-. (Business Administration)

2000 - 2003

Paul Donohue Presents Fundamentals of Residential Mortgage Loan Origination

(NC License- Loan Officer) 12-2006

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