*** ****** **, ******, ** ***** •240-***-**** •abjmpj@r.postjobfree.com

Jennifer Summers

To provide customer solutions by providing efficient delivery of service and fulfillment of request, concerns, and

product knowledge of customers.

Experience

03/2010 - Current

Bank of America

Newark, DE

Customer Marketing

Provides customer solutions to complex or escalated issues by providing seamless

delivery of service, sales and/or fulfillment request

Requires knowledge of multiple products and ability to deepen or retain

r elationships through service and sales.

Referred customers to the appropriate line of business for products not

supported.

02/2008 – 04/2008

BB&T Bank

Martinsburg, W

Customer Service/ Teller

. Provide timely and efficient completion of client transactions while maintaining accurate

records and thorough proper handling of all monies assigned

. Referred customers to products that were best suited for their needs

. Worked with clients until all account issues were resolved

11/2005 – 10/2007

Bay First Bank

Perryville, MD

Customer Service/Teller

Provide t imely and efficient completion of client t ransactions while maintaining

accurate records and thorough proper handling of all monies assigned.

Delivered superior quality service while adhering to corporate, regulatory, and

audit guidelines.

Maintained the ATM and made sure i t was in service; also made customer visits

p leasurable.

05/2005 – 11/2005

Moonland Construction

Middletown, DE

Office Manager

Handled all tenant relations.

Typed contract proposals.

Education

09/1998 – 06/2002

Elkton High School

Elkton, MD

H igh School Diploma

College Prep

Awards

Voice of the Customer

Fulfilling customer satisfaction

Kudos Award

Resolving customers problems in timely manner

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