Heroina Irizarry

**** ********* **

Hephzibah GA 30815

706-***-****

abjmpa@r.postjobfree.com

OBJECTIVE: To obtain a position in the Medical field and customer service where i

can utilize my skills and experience for advancement as well as gaining more

experience and working a team player in a friendly environment.

EXPERIENCE:

Proven abilities as Medical Assistant, Phlebotomist, training new

Phlebotomist, front desk, checking patient in, schedule appointment, do drug test,

ekg, clerical, data base, preparation of the work station, administration assistant,

medical billing, filling clerk, update all the information for the patient, customer

service, trouble shooting,customer relation,excellent communication and

interpersonal skills. Data Entry.

EDUCATION:

10/98-05/00 ASA COLLEGE OF ADVANCED TECHNOLOGY Brooklyn, N.Y.

Associates Degree in Occupational Studies in Medical Assistant

01/01-01/02 Clinical Medical Assistant Certification

01/01-01/02 Phlebotomist Technician Certification

11/02-12/02 Medical Administrative Assistant Certification

11/02-03/03 Medical Billing & Coding Specialist Certification

10/03-11/03 Customer Service Specialist

07/07-08/07 Nurse Aide training

CERTIFICATES

Clinical procedures

Electrocardiograph

Laboratory Techniques

Medical Billing

Medical Assistant

Nurse Aide Training

EMPLOYMENT:

03/09-09/09 KNOLOGY INC, AUGUSTA, GA

My responsabilities include answers phones calls, data entry, confirmed the

order with the customer to make sure are correct. Answers any questions the

customer have regarding their accounts. Updated accounts information. Do orders for

the Direct Sales Representatives. Correct any errors that are in the orders and updates

accounts.

01/09-03/09 TELEPERFORMANCE, AUGUSTA, GA

My responsabilities include answering direct client inquiries and answering

questions related to their individual benefits plan. I provide information regarding plan

participants and providers, help the clients with primary doctor changes. Educate

theclient with neccesary information regarding their plans, providers, benefits. Verify

and update all information. Transfer calls to different departments.

10/03-01/09 SITEL CORPORATION, AUGUSTA, GA

Duties include Customer Service Representative, help the customer with the

problem that they have with the prepay phones, trouble shooting, reprogram, updates

the account information, Data Entry.

08/99-07/03 MOBILE HEALTH MANAGEMENT INC. NEW YORK, NY

Duties include Administration Assistant, Scheduling appointment,patients

registration, updated patients information, Some Data Entry, some Medical Billing,

Phlebotomy, Drug Screening with Chain of Custody, administered Montoux and

Answering Phones calls.

SKILLS: Speak and write Spanish fluently, type 65wpm

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