Quality Assurance Technician

Shannon Taylor Wilson

*** **. ******* ***** *******, GA 30909 770-***-**** abjmoi@r.postjobfree.com

Objective To obtain position in which I can utilize my knowledge, skills

and education.

Work Experience

QTC Medical Services, Atlanta, GA 2010

Quality Assurance Specialist

. Reviewed medical reports for quality, consistency and clarity for

VA compensation and pension claims and delivered reports back to

the VA for rating purposes

. Corresponded with claimants and providers via telephone and fax

BenchMark Physical Therapy, Atlanta, GA 2009-2010

Office Coordinator/Physical Therapy Technician

. Assisted patients and therapists

. Completed daily, weekly and monthly reports

. Registered and scheduled patients and verified insurance

AFFLINK, Tuscaloosa, AL 2006-2007

Central Billing Clerk, Healthcare Customer Satisfaction Representative

. Billed electronic and manual invoices for Global Accounts

. Assisted customers via phone and email; processed credit card

payments

. Utilized Tiny Term system, Microsoft Word, Excel and Outlook

North Georgia College & State University Registrar's Office

Dahlonega, GA 2003-2006

Student Worker

. Assisted students, parents and faculty on the telephone and in

person

. Generated transcripts and enrollment letters using BANNER system

. Maintained confidential student records

. Assisted checking plans of study and with graduation preparation

NovaCare Outpatient Rehabilitation, Atlanta, GA 2000-

2003

Patient Service Specialist/Physical Therapy Technician

. answered telephone, scheduled appointments and verified insurance

. entered patient information and daily charges in computer

. collected co-pays and maintained petty cash

. maintained professional relationships with physicians' offices

. assisted in training new PSSs and techs

. assisted in establishing a successful opening of a new location

. attended meetings and inservices with referral sources

Education

The University of Alabama, Tuscaloosa, AL December 2008

Master of Arts in Health Studies GPA:

4.0/4.0

North Georgia College & State University, Dahlonega, GA May

2006

Bachelor of Science, Psychology Cumulative GPA: 3.55/4.0

Minor: Biology GPA in Major: 3.82/4.0

Certifications

American Heart Association CPR, AED and First Aid

February 2009

Certified Health Education Specialist (CHES)

April 2009

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