Keisha R. Talley

* *. ****** **

Magnolia, DE ***62

302-***-****

302-***-****

abjmnn@r.postjobfree.com

Objective

To obtain a position where I can maximize my customer service skills,

computer, and office management skills, with the opportunity for

advancement.

Summary of Qualifications

Extensive computer experience in working with programs such as Microsoft

Word and Office, Power Point, Lotus Notes, and Excel. Knowledge of all

office equipment operation and usage. Interviewing and team building

skills; planning and coordinating meetings and committees; managing and

operation of an office; scheduling of medical testing. Also experience in

file maintenance; typing documents; data entry; billing and collections;

and inventory. Experience in verification of insurance information and

management of health benefit accounts for insurance company. Kronos Payroll

system for Hospitals. Member of IAAP (International Administrative

Assistant Professionals).

Professional Accomplishments

Administrative Assistant/Office Manager

Over the last three years, I have performed duties such as opening and

closing client, patient, and employee files, confirming and scheduling

appointments, filing, ongoing client file maintenance; and discharge.

Updating and maintaining Director and supervisors calendars. Scheduling and

running staff and leadership meetings. Recording staff and leadership

minutes.

Worked with Microsoft Word and Microsoft Office, Power Point and Excel,

both at home and work. Performed billing and support tasks; collections of

bills owed; and contacted clients and patients to advise them of bills

owed. I am proficient in working with Kronos Payroll system and Lotus

Notes. Setting up and maintaining work schedules.

Performed inventory, ran errands, postage handling, money closeouts, and

customer service both in-house and on the phone. Ordering and maintaining

all office supplies. Mail distribution and sending and receiving invoices.

All office support needed.

Medical Office Receptionist/Customer Service Rep.

Four years worked in the medical health field. Performed such duties as

reviewing medical benefit accounts, updated client computer files, and

verifying insurance information.

Scheduled clients for tests, such as ultrasounds, CT scans and mammograms.

Also checked-in patients, and data entry

Mailed medical benefit cards and medical benefit booklets, coordinating

member care with doctor and members, customer service, and worked in call

center.

Work History

ARAMARK (Bayhealth M.C.) Administrative Assistant/Office Manager (2007-

Presently)

Wilmington University Office Clerk (Work Study) (2006-2007)

Law Offices of D & P Office Assistant/File Clerk (2005-2006)

Aetna Inc. Customer Service Professional (2000-2003)

Education

Currently attending Wilmington University in pursuit of a Bachelors Degree

in Behavioral Science

Criminal Justice Certification from Wilmington University 2008

Delaware Tech and Community College Medical Office Tech. 1998

Polytech H.S. 1997

References

Upon Request

Contact this candidate