Customer Service Administrative Assistant
Resume:
Keisha R. Talley
Magnolia, DE ***62
*********@*******.***
Objective
To obtain a position where I can maximize my customer service skills,
computer, and office management skills, with the opportunity for
advancement.
Summary of Qualifications
Extensive computer experience in working with programs such as Microsoft
Word and Office, Power Point, Lotus Notes, and Excel. Knowledge of all
office equipment operation and usage. Interviewing and team building
skills; planning and coordinating meetings and committees; managing and
operation of an office; scheduling of medical testing. Also experience in
file maintenance; typing documents; data entry; billing and collections;
and inventory. Experience in verification of insurance information and
management of health benefit accounts for insurance company. Kronos Payroll
system for Hospitals. Member of IAAP (International Administrative
Assistant Professionals).
Professional Accomplishments
Administrative Assistant/Office Manager
Over the last three years, I have performed duties such as opening and
closing client, patient, and employee files, confirming and scheduling
appointments, filing, ongoing client file maintenance; and discharge.
Updating and maintaining Director and supervisors calendars. Scheduling and
running staff and leadership meetings. Recording staff and leadership
minutes.
Worked with Microsoft Word and Microsoft Office, Power Point and Excel,
both at home and work. Performed billing and support tasks; collections of
bills owed; and contacted clients and patients to advise them of bills
owed. I am proficient in working with Kronos Payroll system and Lotus
Notes. Setting up and maintaining work schedules.
Performed inventory, ran errands, postage handling, money closeouts, and
customer service both in-house and on the phone. Ordering and maintaining
all office supplies. Mail distribution and sending and receiving invoices.
All office support needed.
Medical Office Receptionist/Customer Service Rep.
Four years worked in the medical health field. Performed such duties as
reviewing medical benefit accounts, updated client computer files, and
verifying insurance information.
Scheduled clients for tests, such as ultrasounds, CT scans and mammograms.
Also checked-in patients, and data entry
Mailed medical benefit cards and medical benefit booklets, coordinating
member care with doctor and members, customer service, and worked in call
center.
Work History
ARAMARK (Bayhealth M.C.) Administrative Assistant/Office Manager (2007-
Presently)
Wilmington University Office Clerk (Work Study) (2006-2007)
Law Offices of D & P Office Assistant/File Clerk (2005-2006)
Aetna Inc. Customer Service Professional (2000-2003)
Education
Currently attending Wilmington University in pursuit of a Bachelors Degree
in Behavioral Science
Criminal Justice Certification from Wilmington University 2008
Delaware Tech and Community College Medical Office Tech. 1998
Polytech H.S. 1997
References
Upon Request
Contact this candidate