Customer Service Rep
Resume:
**** ***** ***., **********, ** *****(412-***-**** (*******@*****.***
Sha'Juana S. Angell
Professional Skills
MS Office Professional Tools
(Word Excel Access PowerPoint Publisher OutLook)
Data Entry/ Filing
Multi-Tasker
Customer Service
Experience
Aug'08 - Present Allegheny County East Career Link Pittsburgh, PA
Career Specialist Assistant
Assist individuals in logging into the career link system
Assist individuals in preparing their resume
Assist in job search or training to go back to school
Feb'06 - July '08 DialAmerica Marketing Inc. Pittsburgh, PA
Mentor Rep / Customer Service Rep
RxAmerica Medicare Part D
Assist reps with incoming calls and questions reguarding customer base
Function as Supervisor with incoming satisfaction calls
Taking customer service calls in conjunction with members filing appeals and
grievances. Contact Dotors Office to gain Prior Authorization
Jan'04 - Jan '06 PRN Health Services Pittsburgh, PA
Customer Service Rep
Dispatch cars and passenger vans for clients
Check the status of the passenger's vehicle for arrivals and departures
Placing the order for group and individual trips in Excel and Word databases
Aug '04 - Eckerd Health Services Pittsburgh, PA
Dec'05
Customer Service Rep
Placed orders for members who were receiving their medication thru mail
order service
Contact pharmacies when the member was not able to get their medications
Function as Supervisor with incoming satisfaction calls
Education
Sept '02 - May'04 IDAT Pittsburgh, PA
Certificate Computer Information Mgmt
References
References are available on request.
Contact this candidate