Customer Service Project Manager

FRIEDA M. TAYLOR

**** *. ********** **. . *********, TX 76014 . 682-***-**** .

****************@*******.***

Talented Administrative Assistant with exemplary track record and strong

management, administration, Accounts Payable/Receivable and customer

service skills

Summary of Qualifications

. Highly experienced and accomplished Secretary/Administrator.

. High quality performance of work.

. Works independently, takes charge, highly organized, quality oriented,

learns quickly and a team player.

. Able to coordinate and complete multiple projects in deadline-oriented

environment

. Quickly adapts to challenges and changing environments.

. Works directly with customers and clients in a high-pressure

situation.

. Accounting skills - inventory maintenance, purchase orders, records

keeping and record maintenance of expenditures, accounts payables and

accounts receivables.

. Proficient in Microsoft Office (Word, Excel, Outlook, PowerPoint,

Access, Publisher, Project Manager), Windows Environments, PMC2000,

Kronos, Oracle, Sage MAS 90/200, Sage Timberline, PowerTerm,

PhotoImpact Pro and Adobe Photo Deluxe. Types 65 wpm. 10 Key 11250

Professional Experience

LAID OFF March

26, 2010 to Present

HULL ASSOCIATES/SUMMIT LUMBER/KEYSTONE DISTRIBUTION, Arlington, TX

2008 to 2010 AP/AR Assist to

Controller in accounts payables and accounts receivables.

. Enters all AP invoices.

. Pays all AP invoices within the timely manner to ensure all available

discounts are applied.

. Run and prepare AR invoices for all job billings.

. Manage all child support and levy's for company employees.

. Balance employee and sub contractor loans.

. Balance the AR Other spreadsheet weekly.

. Deposit all company checks at the end of the day.

. Manage and report Subcontractor HUD Section 3 payroll

. Employee Payroll & 941 taxes

CPC LOGISTICS, INC., Grand Prairie, TX

2006 to 2008

Regional Assistant Assist 3 Operation Managers. Work independently, as I

am the only person in the office 90% of the time. Handle phones, faxing,

and filing.

. Provided assistance to 3 Operation Managers and customer service to

various accounts.

. Answer phones, filing, faxing and mass mailings.

. Run the postage machine and prepare UPS packages. Responsible for all

mailings via postal and UPS.

. Order office supplies and maintain inventory.

. Maintained DOT regulated files for company driver personnel

information containing updates, physical renewals, driver's license

renewals and hazmat certification renewals.

. Submit weekly payrolls.

. Mass mailing to over 300 employee's for monthly reminders regarding

upcoming physicals, drivers license and hazmat renewals.

. Submit 3 day and 30 day files to our corporate office on all new

drivers

. Process Resends on new drivers that are missing required DOT

information

. Initial screen interviewing of all applicants. Reviewing application

to insure proper completion. Order all DAC's (MVR's, SSN Check,

CDLIS, Employment History & Widescreen/criminal) and employment

verifications for each applicant.

. Prepare for Managers Safety meetings: copy safety topic literature

and tests. Prepare Safe Driver Certificates and order the appropriate

year's safety awards for each approved driver.

LAID OFF

2006 to 2006

SOLO CUP COMPANY, INC., Dallas, TX

2001 to 2006

Administrative Assistant Provided support to Facilities Engineering

Manager. Interface extensively with plant manager, other upper management,

corporate office and outside vendors.

. Assistant to the Facilities Engineering Manager.

. Assume authority and responsibility of department during Managers

absence.

. Administer monthly safety training to department.

. Create / maintain reports as needed for department's overtime, budget,

work orders, purchasing and other miscellaneous reports.

. Handle all purchasing for our department (Oracle).

. Heavy contact and providing excellent customer service and problem

solving with orders and vendors.

. Update and maintain employee records: all time and attendance for 33

department employees, process all vacation requests, maintain and

approve department payroll using the Kronos System.

. Run, create and process work orders to be assigned for approximately

316 assets for PM's (Preventative Maintenance).

. Maintain work order database along with day to day general

maintenance/electrical/boiler room work orders.

. Environmental - miscellaneous reports and audits (Storm water

quarterly reports, waste water reports, Texas Tier Report, City of

Dallas reports/audits, waste management). Work closely with plant pest

control.

Page 1 of 2

Page 2 - Resume - FRIEDA M. TAYLOR

. Maintain and control plant keying system.

. Run Project Manager & assist Project Engineer on multiple company

integration projects with highly sensitive and confidential company

information.

. Work with corporate A/P & vendors: resolving past due invoices

(credit holds). Balance PO's with corporate A/P exports.

. Manage to negotiate and work with sanitation vendor on cost/account

for plant products. Most cost effective accounts for company

products.

. Updated and maintained employee records: all time and attendance for

department employees, processed all vacation requests, maintain and

approve departments payroll using the Kronos System.

. Create and maintain reports for department's overtime.

. Create and maintain miscellaneous production reports for department.

SANFORD OAKS ANIMAL CLINIC, Arlington, TX

1998 to 2001

Clinic Administrator Accountable for managing a busy veterinary clinic.

Responsible for client contact, accounts

payable and receivable, client billing, employee supervision,

correspondence, customer service, sales and marketing.

. Screening and handling telephone calls for the doctor

. Billing, accounts receivables, accounts payables and correspondence

. Daily data entry of patient records and oversee monthly pet reminders

are mailed to clients

. Maintenance of clinic inventory

. Prepare and handle month end which includes running all reports,

. Creating spreadsheets and graphs of daily, monthly and yearly totals.

. Responsible for intake of pets for surgery, grooming and boarding.

. Creation of and maintenance of office forms for patients.

. Create and advertise company's quarterly newsletter and monthly

specials.

. Helped create and updated the company website, www.sanfordoaksac.com,

brochure and business cards.

. Direct and oversee a staff of 8 employees. Also includes handling and

solving employee problems, scheduling, evaluations, hiring and firing.

. Prepare and conduct monthly staff meetings.

LANCER INDUSTRIES, Bedford, TX

1997 to 1998

Administrative Assistant Responsible for all secretarial and

administrative support for company's owner and other

upper management personnel. Interface extensively with clients. Reported

directly to owner.

. Processing, distributing and verifying of customer order

acknowledgments.

. Composing, preparing and producing all company correspondence

including letters, memos, facsimiles and daily reports.

. Complete data entry and 10-key for inside sales department.

. Responsible for all inventory control.

. Reviewing and authorizing of all selling of chemical and expense

accounts.

. Management of accounts.

. Ordering, purchasing and selling of chemicals and solvents.

. Dispatching of trucking and railroad transport of products for

intrastate, interstate and international delivery.

. Planning of company meetings, making travel arrangements for

executives, and arranging for hotel accommodations for out of town

clients.

MILLTRONICS, INC., Arlington, TX

1996 to 1997

Quotations Clerk Provide quotation support to 75 nationwide

representatives. Provided secretarial support to Sales

Manager, Project Coordinator and Proposal Engineer.

. Quotation Support to 75 nationwide representatives.

. Assistant to manufacturing, repair, technical service, and

shipping/receiving departments.

. Composition and development of all business correspondence and daily

reports.

. Communication with all international offices.

. Development and maintenance of extensive database for Quotation

Processes.

. Development and implementation of training program for I-Quote for

internal and external personnel.

EDUCATION/TRAINING

. El Centro College, Dallas, TX - Continuing Education (Insurance

Adjusting)

. ISO 9000 - Training and Classes on Implementing ISO 9000.

. Quest for Excellence Program (Q4E) - Seminars on providing Quality

Customer Service.

. Seminars: Better Business, Work Safety and Computer Skills

Page 2 of 2[pic][pic][pic]

Contact this candidate