Customer Service Manager

KERRI LYNN CALVERT

***** ******* **, #* *****: 678-***-****

Ranburne, AL 36273 email: ********@*****.***

(Located 4.0 miles from Carroll County,Ga state line with easy and

convenient access to Carrollton, Villa Rica, Douglasville and Atlanta metro

area).

SUMMARY:

A service oriented professional with the ability to manage time effectively

and provide excellent customer service. Excellent oral and written

communication skills, as well as problem solving and rapport building

skills.

My background is in Purchasing and Cost accounting; recording; accruing;

reconciling; and analyzing assigned accounting functions. Maintaining

communication with all staff and department heads as well as outside.

Budgeting, financial reporting changes, recording all sales on a daily

basis, maintaining pricing in system, posting payments and reconcile any

differences, record steel coil invoices and match to receiving tickets,

maintain inter-company freight cost and record split cost with subsidiary,

record expense reports, record sub-contractor payroll and adjustments on a

regular basis, reconcile bank account, maintain costing of all inventory,

review and record month end scrap receivable, record and reconcile all

prepaid accounts, accrued expense accounts, reconcile aged payables and

receivables to balance sheet, quarterly state tax returns and 1099's.

My extensive background in accounting and purchasing in the medical office

and manufacturing environments has allowed me to provide solutions that

improve customer and/or patient relations, various payment plans and

options, check processing, customer/patient/insurance payment posting,

quality customer service and to minimize overall journal entries. My

accounting and purchasing skills are broad and current, having extensive

hands-on experience in the manufacturing and medical fields.

My communication and team-building abilities are both supportive and

effective. I have an excellent phone manner and speak clear and accurate

grammar.

In the office, I have lead co-workers and associates on past projects

including development cycles, computer implementations, payroll processing,

payment posting, data entry of invoices, 3-way matching, and coding to

general ledger, leading by example. I am a team player.

My formal education is similarly extensive, covering accounting, purchasing

and front/back office procedures in the medical field, as well as

accounting and purchasing in the manufacturing environments. I am

currently working towards an Associates Degree in Accounting and Health

Services Administration.

SKILLS:

. Twenty years combined accounting experience in manufacturing,

medical and auto

industries.

Two years purchasing and inventory control experience.

. Two years experience Substitute Teaching for Paulding County

. Four years Medical Front/Back Office assistant and X-ray Film

developing.

. Certified Medical Billing & Coding Specialist and Medical

Terminology.

. 10-Key by Touch, Type 55wpm, ICD-9 Coding, EMR Software,

Proficient with Platinum, Peachtree, Access, Excel, Symix, QuickBooks,

PeopleSoft

Oracle, Epro, MASS, Microsoft word, excel, Microsoft office, Microsoft

outlook and

Wellstar Health Portal, in addition to other various computer software

programs.

Extensive Microsoft Training by Comp USA

EXPERIENCE:

Accounting -

. Full Cycle Accounts Payable.

. Process high volume Accounts Payable invoices for ensuring accurate

and timely payment.

. Maintain vendor files.

. Processing 1099's at year end

. Recording, Accruing, and Reconciling accounts.

. Excellent verbal and written communication skills

. Document scanning and indexing.

. Weekly check processing. Expense report and credit card purchase

verification.

. Handle functions including: incoming mail, vendor & internal customer

inquiries, and assist in month end closings, inventory and on-site

audits.

Purchasing/Inventory -

. Purchase order data entry, job costing and coding to general

ledger.

. On-site and off-site inventory control.

. Material purchases for manufacturing. Delivery scheduling.

. General vendor inquiries, maintained daily production orders,

3way

matching

Medical Office -

. Greeting Patients, patient check-in/check-out, new patient data entry,

insurance

verification, post patient/insurance payments, daily bank deposits,

account

reconciliations, follow up appointments, and patient referrals.

. ICD-9 and CPT coding on super bills, call/fax in patient prescriptions

to pharmacy.

. Back-up receptionist, scheduled appointments, verified appointments,

created charts.

. Back office, obtained patient vitals and routine demographics, assigned

patient

examination room, data entry of vitals, prep patients for exams, prepare

strep test, flu

test and other various testing as required.

Substitute Teaching -

. Filled in for regular teachers in their absence at all elementary, middle

and high schools

in Paulding county. Distributed, explained and gave written examples of

student

assignments. Assisted and guided students with class work, Expalined,

directed and

supervised all student testing. Managed classroom behavior. Assisted

challenged

students with reading and academics.

WORK HISTORY:

March 2009 - Present ReStaff Solutions

ReStaff Solutions - Accounts Payable and Medical Front/Back Office for

Temporary Assignments for various offices in Georgia.

Reason for Leaving: Assignment Ended and moved to seek more permanent

employment.

September 2007 - March 2009 Paulding County BoE

Paulding County Board of Education, Substitute Teacher

Reason for Leaving: Accepted long-term temp assignment

June 1993 - Sept 2007 DbCI / Janus International Inc.

Janus International Corp, Accounts Payable Mgr then Purchasing Supervisor

Owner: David Curtis Manager: Dennis Johnson

Reason for leaving: New upper management = company lay off.

DBCI -Doors & Building Components,Inc. Accounts Payable Manager.

Owner: David Curtis Manager: Dennis Johnson

Reason for leaving: Owner sold company and I was awaiting new employment

w/same owner @ Janus International Corp.

Feb. 1990 - June 1993 Wittman & Ball M.D.,s P.A.

Wittman & Ball M.D.,s P.A. Accounts Receivable Clerk/Billing

Owner: Group of 10 Anesthesiologist Manager: Judy Wilson

Reason for leaving: Moved to Georgia

EDUCATION:

Tabernacle Christian Academy 1972 -

1983

Lithia Springs High 1983 -

May, 1985

H & R Block Tax School

Certificate, 1997

Comp USA, Accounts Payable/Accounts Receivable Certificate, 1997

Comp USA, Intro/Intermediate Access 2.0 Certificate,

1997

Comp USA, Advanced Excel Certificate,

1997

American Institute of Professional Bookkeepers Certificate,

1999

Chattahoochee Technical School - Medical Billing & Coding

Certificate, 2000

Chattahoochee Technical School - Medical Terminology

Certificate, 2000

Jackson Hewitt Tax School

Certificate, 2002

National Healthcareer Association -Medical Billing & Coding Certificate,

2002

Kaplan University - Associate Degree, Accounting and Health Services

Administration Estimated Graduation date: 06/2012

Contact this candidate