Customer Service Representative

Glenna Swan

*** *. *** **** ***. ****

Euless, TX 76039

(682) 583 – 0552

abjmme@r.postjobfree.com

Objective: To enhance organizational success by providing dependable productivity, while further developing my professional skills in a fulfilling work environment.

Experience: Capitol One Bank – Irving, TX 2010 – Current

Customer Service Representative

1. Take inbound calls

2. Handle money transfers

3. Perform all aspects of teller duties as it relates to banking

4. Provide information to resolve customer issues

5. Activate debit cards

Cuna Mutual – Fort Worth, TX 2008 – 2010

Customer Service Representative

1. Handled inbound and outbound calls

2. Inputted information into computer, resolve customer inquiries and provide information to resolve issues

3. Performed all aspects of teller duties as it relates to banking

4. Checked status of collateral protection refunds

5. Verified and input insurance policies for customer

6. Provided back-up assistance as needed

Regis Hair Salon – Bedford, TX 2006 – 2007

Manager/Stylist

1. Ordered weekly products and supplies

2. Hired of personnel

3. Approved all returned items

4. Ensured customer satisfaction regarding colors, perms, etc.

Nissan Motor Acceptance – Irving, TX 2001-2006

Customer Service Representative

1. Received 150+ daily inbound calls for customer related issues

2. Implemented end-of-lease processing

3. Resolved property tax inquiries

4. Educated customers regarding registration requirements in their locale

5. Reviewed final customer bills for accuracy

6. Quoted payoff figures and instruct callers how to obtain clear title

Education: Vernon College – Cosmetology 1986 – 1987

Texas State Technical College – Medical Records Transcription 1994-1996

Skills:

1. Comprehensive communication skills

1. Team player

2. Goal driven

3. Working knowledge of MS Office

4. Ability to multiple task

5. Excellent interpersonal skills

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