Customer Service Administrative Assistant

OBJECTIVE

My objective is to find a challenging and rewarding position that will be utilize my

skills and experience and be mutually beneficial and will allow for personal and

professional growth. I have more than thirty years experience in customer service,

clerical support, bookkeeping and retail. I have lead clerk and supervisory skills.

EXPERIENCE

08/2008 to present Mark and Debra Carpenter San Bernardino, CA

Administrative Assistant/Housekeeper/Child Care

In my time with the Carpenters I have reserached information on the internet, helped

create Power Point presentations for lesson plans as well as other clerical support

functions. Since November of 2009, I have performed household chores and have taken care

of their three grandchildren in exchange for a room.

08/2010 to 09/2010 A J Wright Fontana, CA

Associate

I temporarily worked with A J Wright when they opened the new store. I merchandised,

stocked and cashiered.

04/2007 to 10/2009 Robert and Jacqueline Denney Yucaipa, CA

Housekeeper/Child Care

In my time with the Denneys I performed household chores and took care of their two

children in exchange for a room.

06/1995 to 03/2007 Superior Court of San Rancho Cucamonga, CA

Bernardino County

Legal Processing Assistant II

In my time at the Courts I performed clerical support and developed knowledge in all

aspects of the criminal and traffic departments. I was directed to write and compile a

procedures manual, was part of a committee which created a model for staffing and was

assigned to work with the ISD Corporation to get a new system approved by the State of

California. I was assigned to the Fontana court for a year as a Clerk IV supervisor. My

responsibilities were the day to day operation of the traffic department and at time was

responsible for all of the departments and acted as liaison between the staff, the

courtrooms, and the judges.

01/1993 to 06/1995 County of San Bernardino Rancho Cucamonga, CA

District Attorney Child

Support

Clerk II

While I was at the D A Child Support I was responsible for a caseload of 1900 cases. I

performed all manner of clerical support including research and the preparation of legal

documents. Shortly before I left to go to the Courts my supervisor and I developed a

centralized research desk that freed the Child Support officers' time and this also

resulted in more accurate case entry.

EDUCATION

04/1985 to 10/1986 NEC - Skadron Campus San Bernardino, CA

Associates Specialized in Business Management and Accounting

I was valedictorian of my class and had perfect attendance for eighteen months and had a

grade point average of 3.92. I was on the honor roll for one quarter and on the Dean's

List for 5 quarters.

REFERENCES

Mark Carpenter abjmly@r.postjobfree.com 951-***-****

1296 Lomita Rd.

San Bernardino, CA 92405

Debra Carpenter abjmly@r.postjobfree.com 951-***-****

1296 Lomita Rd.

San Bernardino, CA 92405

Jacqueline Denney abjmly@r.postjobfree.com 909-***-****

1411 Thermal Ave.

San Diego, CA 92154

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