Customer Service Representative

H anson, Pamela

*** **** ***, *******, * N *****. Phone 574-***-****. E-mail: **********@*******.***

OBJECT IVE

Recent college graduate majoring in accounting seeking entry level position related to this

major. A dependable employee, with integrity and motivation, offering organizational and

c ritical thinking skills along with adaptability and proficiency, all with customer focus as a

p riority.

R ELATED SKILLS

• Peachtree & Quick Books software

• Microsoft Excel, Word, and Power Point

• Payroll/Tax Preparation

• AS400 Computer System/Data Ent ry

E DUCAT ION

Har r ison College, Elkhart, I N

Associate of Applied Science Degree / GPA 3.95

Graduation date: September 2010

HONORS/AWARDS

• 2009-10 Dean’s List

• 2009-10 Perfect Attendance Award

PROFESSIONAL EXPER IENCE

Volunteer Tax Preparer (2010)

VITA/Internal Revenue Service, Elkhart, I N

• Prepared simple to complex tax returns for individuals

• Used all appropriate adjustments, deductions, and credits to keep clients' taxes to a

m inimum

• In terviewed clients to obtain additional information on taxable income and

deductible expenses

• Reviewed financial records such as income statements and documentation of

expenditures to determine forms needed to prepare tax returns

Terminal Support Assistant (1984 to 2009)

Yellow Transportation, South Bend, I N

• Calculated and entered payroll for over 40 employees

• Maintained accounts receivable

• Managed office operations including scheduling, t raining, and problem resolution

• Entered over two hundred bills daily with outstanding speed and accuracy

Customer Service Representative (1988 to 1989)

M idwest Medical Billing, Elkhart, I N

• Determined Medicaid/Medicare amounts

• Billed customers accordingly

• Followed-up on past due bills with patients

Contact this candidate