Customer Service Administrative Assistant
Resume:
Laura L. Dunlevy
Sellersburg, IN 47172
abjmkz@r.postjobfree.com
Objective
Service/administrative position utilizing customer service,
organizational, and communication skills
Administration Experience
. Experienced in administration of life and annuity insurance products.
. Provided superior customer service to clients and partners.
. Managed traditional life and annuity commissions using multiple
systems.
. Demonstrated ability in high technical area focusing on production and
control.
. Demonstrated excellent analytical, writing and organizational skills
in high stress environment.
. Interpreted and applied DOI laws and regulations around agent
licensing, appointments and payment of commissions
Computer Experience
. Learned and used a variety of applications on PC platforms:
Microsoft Word /Excel PowerPoint
Microsoft Outlook Microsoft Project
E-mail AWD imaging
. Developed PowerPoint presentations for company meetings.
. Implemented system enhancement to eliminate excess print in system
cycles.
Other Business and Management Experience
. Contributed to development of policies, procedures within and outside
my department.
. Supervised and trained new staff members in new systems development.
. Resolved complex issues for clients and agents via investigative
process.
. Provided monthly report of service standards to management.
. Involved as member of the Louisville SIU fraud team.
. Developed written communication materials for AFP Business Writing
Workshop
. Wrote disaster recovery manual for licensing/commission unit,
procedures for processing/ payment of agent commissions.
. Wrote professional letters, memos and reports.
. Experienced in debt collection and recovery of agent accounts.
Employment History
Employee Benefits Assistant, ISU Insurance and Investment Group,
February 2010 to Present. Provide administrative support to agents
including commissions, application processing, file maintenance of
individual, group health and medicare supplement policies.
Lead Compensation Analyst, Aegon Financial Partners, Aegon
Corporation, April 1998-
November 2009. Managed first year and renewal commissions for
agents.
Laura L. Dunlevy
Page 2
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Lead Specialist/Licensing, Aegon Financial Partners, Aegon
Corporation, April
1996-April 1998. Managed, appointed, tracked agent
appointments, terminations, renewals. Reported premium and
commission dollars for MDRT certification. Assisted with market
conduct exams and department of insurance inquiries on agent
activities.
Executive Administrative Assistant, Aegon Financial Partners, Aegon
Corporation, October
1991-1996. Planned, created, presented marketing materials for
sales meetings.
Honors/Community and Public Service
Honors Graduate, Summa cum laude, Spalding University, Louisville, KY
Religious Education Instructor, Mother of Good Counsel Church,
Louisville, KY
Taught religious education to elementary students.
Big Brothers/Big Sisters Program, Affiliate of United Way,
Louisville, KY
Counseled, mentored disadvantaged youth.
Education/Training
Bachelor of Science, Business Administration Spalding University,
Louisville, KY
Minor in Communications Spalding University, Louisville, KY
SILAA, SILAF (Society of Insurance Licensing Associate and Fellow)
Designations
ACS (Associate Customer Service) Designation
Honors/Community Involvement
Graduate, Summa cum laude, Spalding University, Louisville, KY
Religious Education Instructor, Mother of Good Counsel Church,
Louisville, KY
. Taught religious education to elementary students.
Big Brothers/Big Sisters Program, Affiliate of United Way, Louisville,
KY
. Counseled, mentored disadvantaged youth.
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