Customer Service Office

JENNIFER E LECKEY

**** ** ** **

Coconut Creek, FL 33066

954-***-****

abjmk7@r.postjobfree.com

SUMMARY OF QUALIFICATION

Seventeen years of professional experience in marketing and Customer

Service. Attention to detail, the ability to meet deadlines, and working

under pressure are my strong points

SKILL SUMMARY

* Word, Excel * Planning & Scheduling * Office

Management

* General Office Skills * Customer Service * Client

Relations

* Purchasing * Back Office Operations * Report

Preparation

EXPERIENCE

CONVERGYS-Customer Service Rep-Sept 2009 - July 2010

. Record and process orders and/or inquires received by telephone

. Call Center, including inbound/outbound

. Track order activity, and alert appropriate staff of any potential

delivery problems

. Navigate multi screen computer, Handle post purchase issues

. Resolve customers complaints/concerns through active listening

. Determine and provide the appropriate level of service to promote

customer satisfaction

RELIABLE CUSTODIAL MAINT/SUPPLIES-General Mgr-Oct 1993-Sept 2009

. Responsible for negotiating with suppliers on price and term

. Ensure compliance with service level agreements

. Responsible for procuring and processing contract requisition

. Handled the task of monitoring the shipments of supplies to various

sites

. Manage daily operation as well as resolving a range of

administrative problems and inquiries

EDUCATION

HUNTER COLLEGE-NEW YORK, NY 1975 - 1977

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