Manager Customer Service
Resume:
MICHAEL P. LEHMAN
***B Meadow Lane
Peculiar, MO 64078-8251
Email: abjmjz@r.postjobfree.com
SKILLS:
> Strong skills in public relations, customer service/interaction,
training, telephone skills, and increasing profits
> Human resources, accounting, payroll, budgeting, purchasing, team
building, and problem solving
> Cash Management/Control, Inventory Control
> Multi-tasking
> Attention to detail
> Intermediate to advanced computer skills including Microsoft Word and
Excel for business writing (letters, memos, email, etc)
> Staff scheduling
> Maintain confidentiality with sensitive information
> MICROS POS system
EMPLOYMENT HISTORY
Encore Staffing Services Jul.
2010- present
POSITION: Production worker
Hunt Martin Materials LLC Aug. 2005 -
Mar 2010
Hunt Martin Materials mines and crushes rock for use in concrete, asphalt,
and base materials for various types of construction businesses.
POSITION: Scaler, explosives, utility, stockpile truck operator
Quality Control/Quality Assurance Technician
> Operated heavy equipment including powder truck, skid steers,
scalers, loaders, stockpile trucks
> Loaded boreholes with caps, primers, ANFO, and stick powder
> Retrieved and performed quality checks on production and
shipping samples of various aggregate products including
sieve analysis, specific gravity and absorption testing,
moisture content, and plastic index testing.
> Communicated results to management and customers; resolved
customer issues.
Ryan's Restaurant Group
Ryan's is a multi-unit, multi-state buffet-style steakhouse chain providing
high quality food at affordable prices in a family friendly atmosphere.
POSITION: Associate Manager Dec.
2004- Aug. 2005
> Guest contact, Maintenance and repair, Staffing, Scheduling,
Accounting, Purchasing, Training
KMG Enterprises Inc. d/b/a International House of Pancakes
Aug. 2002-Dec. 2004
International House of Pancakes (Corporate) Nov.
1996-Oct. 2001
International House of Pancakes, LLC features moderately priced, high-
quality food and beverage items, and table service in an attractive and
comfortable atmosphere. While they are best known for breakfast, IHOP
restaurants are open throughout day and evening hours, many twenty-four
hours, and serve a broad array of lunch, dinner, and snack items as well.
POSITION: General Manager
> Guest interaction, Maintenance and repair, Staffing,
Scheduling, Accounting, Purchasing, Training
> Cash Control/Banking, Inventory Control
> P&L responsibility
> Performed performance appraisals for subordinate management
and hourly staff
> Performed workplace counseling and disciplinary action
procedures
> Increased profits over $200,000 through sales increases, cost
controls, training, and local marketing programs
> Involved in opening of restaurant in Overland Park, KS as
corporate unit
Internal Revenue Service
Filing & Payment Compliance carries out strategies pertaining to Collection
programs in coordination with the filing process, education, outreach and
assistance to address the needs of taxpayers.
POSITION: Contact Representative Jan.
2002-Jul 2002
> Received in-bound calls from taxpayers with delinquent taxes
> Arranged payment schedules for past due taxes.
> Knowledge and usage of computer software to research and
update taxpayer's data
> Maintained confidentiality with taxpayers' cases
AWARDS: Manager of the Year IHOP Midwest Region - 1998
CERTIFICATIONS: ACI Concrete Field Testing Technician - Grade 1
Kansas Small Mine Safety - First Aid and CPR
EDUCATION: Diploma - Goodland High School 3.6 GPA Goodland, KS
Ashford University, Clinton, IA - currently enrolled
online
References available upon request
Contact this candidate