Sherell M. Zimmerman

**** ********* *****, ********* *

New Orleans, LA

(p) 504-***-**** (e) abjmjk@r.postjobfree.com

Billing Administrator l Bank Teller l Customer Service l Office Administrator

Brink’s Incorporated Billing Specialist/Office Administrator 2009-2010

Metairie, LA

February 2008-July 2010

Duties:

• Gather and consolidate all billing data to prepare customer invoices by due dates

• Research and respond to all inquiries from customers

• Maintain the invoice and contract files in an orderly fashion

• Provide billing and receivable account management for our largest customers

• Communicate and work with Sales and Business Support regarding billing and receivable issues

• Contact customers regarding delinquent invoices to effect timely payment

• Research and prepare refund requests for duplicate and overpayments

• Assist and instruct branches on Brink’s proper billing, collection, and A/R procedures

• Research and respond to customer and branch accounts receivable inquiries

• Analyze branch aging reports to assist and advise branches on A/R issues

• Prep and post payments to A/R as needed using Brink’s Lockbox system

• Assist with training new billing and account receivable specialists

• Other duties as required

• Maintain records of hourly employees in E-time

• Maintain Excel spreadsheet for daily hours

• Maintain attendance records for hourly personnel

• Maintain information in PeopleSoft for hourly personnel (i.e., benefits, new hires, terminations, applicant

flow log, etc.)

• Prepare documentation and correspondence as directed by management

• Set up applicants for interviews

• Pre-screen applicants

• Process new hire paperwork

• Act as a resource for employee benefits information

• Assist the branch trainer

• Coordinate the Workers Comp process

• Other duties as assigned

ASI Federal Credit Union Bank Teller 2006-2008

Slidell, LA

July 2006-January 2008

Duties:

• Direct customer service

• Assisted Customers with their banking needs and financial inquiries

• Verified and processed customer deposits, withdrawals, and loan payments

• Maintained and balanced cash drawer daily

United Bank and Trust Bank Teller/Customer Service/ 2004-2005

Proof Operator

October 2004-August 2005

Duties:

• Assisted with customer accounts

• Processed customer deposits and withdrawals

• Opened and closed customer accounts

• Responsible for ordering checks

• Processed Encoded Items to prove same day accounts

• Maintained and balanced cash drawer daily

• Used 10 Key to process monetary transactions

Hibernia National Bank Cash Vault Teller 2003-2004

March 2003-September 2004

Duties:

• Processed Commercial Cash Vault transactions

• Filled cash orders, verified large volume deposits, including currency, coin, and checks under general

supervision

• Prepared proof work to enable same day credit to customer accounts

• Operated a variety of high speed equipment, i.e. currency scanners, currency sorters, coin sorters, and

check encoders

• Processed currency and coin orders, incoming deposits for corporate customers, correspondent banks, and

internal bank branches

• Documented incoming and outgoing transactions through efficient data entry

• Balanced all transactions and related documentation

• Maintained cash supply and balanced inventory daily

• Received and shipped currency and coin via armored car carriers and registered mail

K-Mart Head Cashier/Customer 2001-2003

Service Rep/Sporting Goods

November 2001-March 2003

Department Manager

• Processed all cash register procedures

• Completed all Inventory Verifications, Merchandise Handling and Assigned Section procedures

• Processed and input all customer orders and checked computer for product availability

• Handled all return goods authorization processes according to policy and procedure

• Assured all proper credit was given to customers according to policy and procedure

• Maintained good working relationships with customers through effective and timely response to inquiries

and complaints in direct relation to work-orders, invoices and shipments

• Responsible for increased sales through aggressive citywide marketing campaign and developing a more

attractive department layout

• Controlled all daily operations through effective supervision of all department staff and inventory control

Education

High School: Graduated from Marion Abramson High School

GPA: 3.28

College: Delgado Community College

GPA: 2.80

Skills/Certifications

Proficient in MS Word, MS Excel, MS Outlook, Lotus Notes, SMART (Billing and Acquisitions System),

10 Key, Sharepoint, Type 30-40 WPM, Certified Operator of Currency, Coin Sorters, and Check Encoders, Data

Entry skill level Professional, Administrative Executive Level in all office functions, i.e. fax, scanner,

certified/registered mail distribution

References

Derrick Franklin, Brink’s Operations Manager, 504-***-****

Kathleen McGowan, Brink’s HR Director, 504-***-****

Melanie Bieller, SunShine Pages Executive Assistant, 504-***-****

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