Project Technician

DESKTOP SUPPORT AND TECHNICAL ANALYST

Accomplished Technical Analyst and Desktop/Help Desk professional who has

managed support personnel and project teams to implement and support

hardware, application software, operating systems and infrastructure

platforms.

Relevant Skills

? Information Gathering/Analytical ? Lotus Notes / Office 2007 / Outlook

Thinking 2007

? Problem Solving ? Microsoft Windows 98, NT, 2000, XP

? Needs Analysis ? Remote System Management / Cisco VPN

? Change Control ? Active Directory and TCP/IP

? User Documentation ? Malware/Virus Removal

? Project Management ? Wireless Technology

Work History

Manager of Desktop Services Mar 2004 - Jan 2010

TETRA TECH EC, INC. Morris Plains, NJ

. Saved Tetra Tech $100,000 over a two year period by remotely supporting

100 administrative and project staff instead of hiring a full time

technician.

. Served as project lead to purchase and install large-scale network HP

plotters, which included needs analysis, selection, and installation of

the printers.

. Key member of a project team in the migration from Lotus Notes 6.5 to

Exchange/Outlook, which included creating the training manuals and end

user training. Additionally, I scheduled the actual migration dates and

prepared the technicians to support Outlook E-Mail client. We completed

the project ahead of schedule.

. Received a performance bonus for work performed as the primary IT contact

for Unexploded Ordinance (UXO) staff in Iraq. Recognized for expediting

problem resolution for this mission critical project.

. Trained technical and non-technical employees on application and hardware

usage.

. Wrote policies, procedures, and practices for computer usage.

Communicated IT changes to end users.

. Managed 14 technicians who performed I.M.A.C. for 1200 employees across

U.S.

. Performed images, moves, additions, and changes to desktop and laptop

computers.

o Installed and resolved issues with Microsoft Office, Cisco VPN, HRIS

Systems, Geographic Information Systems (GIS), Oracle Client, and

other company specific applications.

o Identified and resolved issues with network connectivity from the desk

to the switch.

o Provided support to employees with accessing wireless and broadband

wireless networks.

o Added and removed computers to Active Directory domain as needed.

o Recovered data from defective hard drives or failed operating systems

and restored data to working computers. Worked with computer vendors

for warranty repairs.

o Removed viruses, malware, and spyware from computers using accepted

virus and spyware removal utilities.

o Maintained computer inventory of over 1200 computers and enforced

computer usage policy.

Contractor, Desktop Support Technician Jun 2002 - Nov 2003

AMERICAN COMPUTER TECHNOLOGIES Eatontown, NJ

. Participated in the migration of computers from Windows NT to Windows

2000 at Triaton.

. Participated in the Celanese 300 PC roll-out from Windows 98 to Windows

2000.

. Provided remote dial-up support via Chap/UUNET service using secure-id

card.

. Also handled break/fix and software problem resolution. Provided desk

side support.

Contractor, Desktop Support Technician Dec 2000 - Nov 2001

DIRECTFIT STAFFING Edison, NJ

. Performed installs, moves, additions and changes (IMAC) to workstations,

laptops and provided network connectivity, desktop and lab support for

Aventis Pharmaceutical.

. Installed zip and CD-R/W drives, scanners and other peripherals on the

workstation.

. Performed I.M.A.C. and provided telephone and desk side support to over

300 clients.

Contractor, Desktop Support Technician. Oct 2000 - Dec 2000

LIVINGSTON CONSULTING GROUP Livingston, NJ

. Provided telephone and desk-side support to over 300 clients, and

performed two month E-Mail migration from Lotus Notes to Outlook 2000 for

Medscape.

Contractor, LAN Analyst Dec 1996 - May 2000

INTERIM TECHNOLOGY Edison, NJ

. Performed IMAC support to clients at Bristol Myers-Squibb and American

Reinsurance.

PC Trainer, PC Supervisor, LAN Analyst Dec 1989 - Dec 1996

MIDLANTIC CORPORATION / PNC Edison, NJ

. Supported 16 NetWare LANs corporate wide, approximately 600 workstations.

. Implemented a Help Desk function and supervised five technicians

supporting LAN's, PC and PC peripherals.

. Project lead for major project to implement computer equipment used to

track customer inquiries to the Bank.

. Revised the information technology standards/procedures manual; provided

PC training to employees.

Education Description Certificate/Degree

Axia College at Information Associate of Arts Candidate/GPA

University of Technology/Networking 3.79

Phoenix

American Mgmt. Train the Trainer, User Certificates

Association Documentation,

New York, NY Structured Systems Analysis Certificate

and Design

References are available on request.

Contact this candidate