Customer Service Administrative Assistant

Location:

Posted:

October 12, 2010

E-mail: abjmja@r.postjobfree.com Erin J. Burns

Objective To utilize my superior skills, experience, and

education to help your company meet and exceed its

present and future goals while helping myself meet my

own.

Education Davenport University - Grand Rapids, Michigan

Bachelor of Science - Business Administration

University of Phoenix - Nashville, TN and Online

Currently taking classes - on track for MBA January,

2011

Career Through relationship management, implemented

Highlights retention strategies to maintain dissatisfied

customers.

Result-oriented in customer acquisition. Acquired

three new clients in one week (over $6,000 in revenue

generated).

Recognized by management and customers for superior

customer service.

Assigned to an existing special education class.

Planned, implemented, and instructed the students in

various educational subjects. Through various

efforts was successful in teaching students to excel

in reading.

Consistently in the top third for enrollments while

at University of Phoenix.

Work History US Postal Service - Sales/Service Associate - 12/2007

to Present

Also 11/1993 to 6/2000

University of Phoenix - Enrollment Counselor - 7/2006

to 5/2007

Newaygo County RESA - Substitute Teacher - 9/2003 to

6/2006

Gaylord Opryland Hotel - Customer Service Rep -

2/2004 to 6/2004

Kent Power Inc. - Bookkeeper/Administrative Assistant

- 6/2001 to 10/2002

SSI Electronics Inc. - Customer Service Rep/Inside

Sales - 1/2001 to 5/2001

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