Customer Service Quality Control
Resume:
Joanna G. Garcia
**** **** ******* ****** ************, TX 76401
abjmid@r.postjobfree.com
Objective
Administrative/Secretarial/Clerical Position
Summary of Qualifications
. Over 4 years of office/clerical/administrative experience
. Strong communication and customer service skills
. Strong organizational and computer skills
. Strong ability to multitask and work in a fast paced environment
. Cooperative team player
. Adapt easily to new concepts and responsibilities
. Experience using Microsoft Word, Excel, Access, and PowerPoint
. Bilingual
. Type 50+ words per minute
Education
Bachelor of Business Administration in Administrative Systems, May
05, 2007
Tarleton State University, Stephenville, TX (Member of the Texas
A&M System)
Relevant Courses
Intermediate Keyboarding Advanced Word Processing
Advanced Document Production Administrative
Information Systems
Word Processing
Administration of the Electronic Office
Related Experience
First Financial Bank - Stephenville,
Loan Operations Specialist December 2009 - Present
Administrative Loan Assistant July 2008 - December 2009
Quality Control Coordinator November 2007 - July 2008
Type minutes and prepare packets for Director's and Officer's Loan
Committee meetings
. Track insurance monthly for all real estate and consumer loans
requiring insurance
. Track life insurance semi-annually
. Track and monitor over drawn checking accounts daily
. Maintain removed overdraft privilege log
. Process payments
. Verify complete accuracy of all rate changes
. Track and maintain floor plans
. Process and track trust receipts
. Track white slips and titles
. Transfer money for customers
. Maintain telephone transfer and paid off log books
. Process paid off loans, release collateral, and return to
customer
. Quote credit life rebates and payoffs - telephone, fax, or
written
. Assist customers, co-workers, and officers with research on
loans
. Verify credit reference
. Review any maintenance done at loan level
. Prepare end of month reconciliations
. Process tickets for student loan transactions
. Customer Service
. Assist loan officers in processing loan documents
. Ensure that all loan documents are signed by customers
. Ensure all necessary loan documentation is obtained processed
with complete accuracy
Tarleton State University Parking/Police Office, October 2005 - May
2007
Front Counter Clerk, Stephenville, TX
Trained 4 fellow employees
Take and post over $500 on average in citation payments daily
Answer multiline telephone, file, and enter data
Work and help organize parking registration for about 8,000
students
Experience working with Banner Student System, Power Park, and T2
Flex system
Dispatch to officers and ticket writers
Honors
Distinguished Student, Fall 2003
Kappa Delta Chi Service Sorority, Spring 2007
Kappa Delta Chi Best New Member, Spring 2007
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