** ********* ***** ***** ****** 585-***-****

ROCHESTER, NEW YORK 14624 E-mail Address abjmic@r.postjobfree.com

TAMARA R. RODGERS

Summary

Innovative financial services and property management professional with significant knowledge in

management of operations and customer service. Outstanding reputation for quickly and accurately

analyzing processes, identifying project needs and presenting alternatives to achieve remarkable results.

Highly skilled at retaining clients by developing strong customer relations and creatively solving complex

business problems. Extensive experience with negotiating and closing the deal. Effectively leading diverse

teams by motivating, coaching and enhancing the employee’s morale. Superior communication skills and

proficient in MS Access, Word, Excel, Power Point and internet research.

Professional Experience

Investment Property Owner 1998 - Current

Lease single houses, providing modern affordable housing to the community. Keen

ability to screen potential tenants then selecting excellent families as well as retaining

them.

Developed a working relationship with attorneys, real estate professionals and Rochester

Housing Authority.

Researched real estate market to increase investment portfolio.

Residential Management Services, Rochester, NY 2006 - 2010

Property Manager of Gaslight Square Apartments

Managed 100 unit suburban apartment complex with an average occupancy rate of

97%. Created marketing plan and advertising for companies seven Rochester

complexes.

Located and qualified potential tenants, assisted existing residents, renewed leases and

collected rent.

Handled leasing, marketing, sales, customer service, financial recordkeeping and

reporting.

Overseas the daily operations of the maintenance team.

Implemented clever marketing strategies and sales techniques to lease vacancies.

Reduced 2009 yearly expenses by 35%.

Familiar with evictions and small claims court proceedings.

JP Morgan Chase Bank, Rochester, New York

Team Leader of Mutual Funds & Retail Money Market Service Center 1996 - 2005

Directed a team of twelve, responsible for paying income, reconciling, trading and

transferring 2500 Mutual Fund accounts. Researched and solved the complex

department problems. Excellent customer service reputation, able to react to customers

needs with innovative and timely solutions.

Developed an excellent working relationship with the Mutual Fund families. Researched

and approved all mutual fund new account openings. Kept well informed of all funds

amendments or closings.

Trained team regarding product knowledge, procedures and how to achieve high quality

department standards. Last three internal audits received an A.

Researched, wrote and executed a business plan to create the JP Morgan Retail Money

Market Service Center from three downstate departments.

Utilized Six Sigma and TQM training as project team member for numerous major

system and account conversion projects. I provided solutions to product and account

conversion problems. Every conversion was completed successfully and on time.

Changed department operational procedures to eliminate high risk for potential losses

and maximize productivity and quality. Reduced company’s losses by 95%.

Senior Trader of Investment Funds Processing Department 1993 - 1996

Recognized as the Mutual fund expert. Team player that shares knowledge with others.

Very dependable and able to meet deadlines and goals.

Reduced reconciliation processing time by 50% by influencing senior management to

include processing income payments in addition to placing trades for mutual funds.

Received many outstanding customer service awards. By building a good rapport with

the fund companies and administrators.

Received special recognition at an International Chamber of Commerce luncheon, for

providing professional service to our international customers.

Additional Training

Six Sigma Basic Training

American Banking Associations E- Learning Certificate

AIB Banking Diploma

Community Involvement

Town of Gates Parks and Recreation Family and Friends Member

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