Customer Service Manager

Location:

Posted:

September 21, 2010

Scott H. George

QUALIFICATIONS

• Over 5 years of customer service experience

• Possess superior interpersonal communication and management skills

• Proven record of dependability and attention to detail

EXPERIENCE

Assistant Store Manager 2009 – June 2010

GameStop, Inc., Canton, OH

• Out of 5,000 stores nationwide, helped to make store Top 200 by year end 2009 (opened in March 2008)

• Transferred to store #3616 in January 2010, which now ranks in Top 50 of 5,000

• Lead team of 10 employees throughout the fiscal year, with 15 during holiday season

• Assist Store Manager with payroll, cash deposits, scheduling, inventory, and training of new hires

• Find solutions to customer problems and complaints in timely fashion

• General sales duties, including greeting customers and assuring product satisfaction

Senior Customer Advisor/Customer Advisor 2008 –2009

GameStop, Inc., Canton, OH

• Help execute marketing of products to promote sales

• Provided customer service on the sales floor

• Promoted to Senior Game Advisor and supervised team of 4 to 8 Customer Advisors

• Assisted ASM and SM with inventory, deposits, opening/closing of store, customer solutions

• Promoted to Assistant Store Manager within one year of hire.

Customer Service/Warehouse 2006 – 2007

Action Industries, Cleveland, OH

• Received orders and package materials for shipping

• Assembled products according to customer specifications

• Processed shipping orders and ensured accuracy and safety of products shipped

• Greeted walk in customers and help with the execution of orders and loading of trucks

Guest Services & Operations Assistant 2004 – 2006

Kent State University Student Recreation and Wellness Center, Kent, OH

• Greeted members at Welcome Desk and help guests with admittance into facility

• Worked with staff and members to solve membership problems and complaints

• Assisted supervisors in emergency situations and with events occurring at facility

EDUCATION

Kent State University 2005

Bachelor of Arts in History

• GPA: 3.3