Customer Service Medical
Resume:
Randall Dandy Customer Service & Support Specialist
**** **** ****** ******** ********** within high-volume environments that include...
Call Centers ( Online Support ( Customer Service Desks
Columbia, SC Key Skills
29205
Home:
Cell:
Career Snapshot
Ten years of
performance in
key customer
service and
support roles.
Expert in
customer
care/communicati
ons, problem
solving,
relationship
building and
user training
and support.
MS Office
"power-user"
with additional
proficiencies in
assorted
databases.
Computer Skills
Word, Excel,
PowerPoint,
Access, Outlook,
Vitas Signs, Map
Point.
Mission
Statement
Strive to exceed
customer/
employer
expectations by
delivering
second-to-none
service.
Maintain
customer
centricity in
all initiatives
and
interactions,
always putting
the customer
first.
Randall Dandy
Page 2 of 2
World-Class Customer Service Call Center Operations
Troubleshooting/ Problem Solving Technical/User Support
Up-Selling/Sales Support Complaint Handling
Customer Order Fulfillment Reports & Documentation
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Professional Experience:
Provided telephone and online customer service/support within
high-volume call centers (handling an average of 60 calls/internet
inquiries daily), busy retail customer service desks.
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South Carolina Labor and License Board, Columbia SC - Mail Technician
August 2008 - September 2009
Processed mail using Hassler 160x.
Assisted Director and Fire Marshall.
Processed and scanned over 150 government licenses for nurses, doctors,
pharmacist and psychologist daily.
Collected on site and off site mail.
BioWatch Medical, Columbia SC - Customer Service Specialist
February 2004 - April 2006
Promptly and accurately input data for clients in the marketing phase
for medical equipment which resulted in FDA approval.
Assisted in testing for vital signs transmitter marketing for potential
medical clients.
Maintained precise customer records with new technology using the vital
signs transmitter (BioWatch pace maker.)
Quality control of office files for medical providers.
APAC, Columbia SC - Telemarketer
October 2003 - January 2004
Contacted VISA clients about outstanding balances and assisted with
customer service issues. Informed clients of new promotions and
performed balance transfers.
Worked with various floor leads on multiple projects to increase
productivity.
Conducted power point presentations for new hire training and
transition.
NCR, Columbia SC - Customer Service Specialist/Service Coordinator
October 2001-September 2003
Hired as a Customer Service Specialist and promoted to Service
Coordinator
Troubleshooting for Wal-Mart's computerized cash register difficulties
assisting store management in U.S., U.K. and Canada via telephone.
Initiated work orders using Remedy Software to analyze issues and
reprogram security doors.
Scheduled technicians for service calls and repair jobs in Uptown
Manhattan. Utilized Map Point software to assist technicians.
Created service tickets for Kohl's, PNC Bank and other corporations in
the New York, New Jersey and Pennsylvania area.
Conducted follow up analysis to ensure quality completion of service.
Conducted on site visits to reprogram cash register issues.
Scana Security, Columbia SC - Customer Service Representative
September 199 - August 2001
Monitored residential security systems for various alerts such as fire,
police emergency and medical assistance. Assisted over 80 customers a
day.
Supplied pertinent information to police, fire station and EMS to
assist in aiding clients.
Handled incoming calls for service repair and installation
Supplied statistical reports to management team.
Participated in live demo of products assisting sales representatives
to expand clientele.
Education
Midlands Technical College, Deans List 2000-01
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