Customer Service Medical Billing

Shawn Johnson-Illery

*** ****** **** ***** ( Orangeburg, South Carolina 29118 ( (803) 860-

**** ( ***********@**********.***

Professional Objective

To apply my formal education, analytical and organizational skills to assist and

positively impact a professional corporation in achieving its goals and objectives.

Offering a diverse background of experience, training and achievements in:

CPT-4 & ICD-9 Coding Business Management Policies & Procedures

Medical Billing Customer Service Sales

Microsoft Word, Excel,

PowerPoint, Access, Office,

Outlook, Publisher

Professional Profile

Consistently receive outstanding performance evaluations in all positions held for

achieving corporate goals & objectives.

Strengths include excellent analytical, time management, leadership, interpersonal

and problem solving skills. Highly motivated, self-starter, with team player

abilities.

Easily establish and maintain effective business & customer relationships

Advanced computer proficiency.

education

Orangeburg-Calhoun technical college, Orangeburg, South Carolina

Associate in Applied Science- Criminal Justice, (2010) (completed all but 2 courses)

GPA 3.47/4.0

professional experience

Wright eye institute, inc, Orangeburg, South Carolina (10/08 - Present)

Office Manager

Apply interpersonal and problem solving skills to ensure the highest levels of

customer service and satisfaction.

Process all insurance claims for medical billing.

Apply medical coding in all aspects of assignments.

Provide leadership input into business management, payment arrangements on delinquent

accounts and general customer service.

Ensure accuracy of all information documented on accounts.

Contribute to all aspects of the office; administrative and clinical.

Accountable for all bank deposits.

titlemax, Orangeburg, South Carolina (09/07-10/08)

Assistant Manger

Apply interpersonal and problem solving skills to ensure highest levels of customer

service and satisfaction.

Answer multi-line phones, update billing data, verify new loans information,

Accounts payable, Accounts Receivable

Accountable for all bank deposits

Ensure accuracy of all information documented on accounts

Daily reports

Process mileage reports for employers

bellsouth telecommunication, Atlanta, Georgia (12/1995-04/2001)

Service Representative

Answer billing questions for customers

New Accounts, transfer of service, disconnections, posted payments

Sold variety of products and services

MCI Worldcom, Atlanta, Georgia (2/97- 03/2000)

Credit Analyst (part-time)

Conducted detailed review and analysis of customer accounts and credit.

Ensured accuracy of all information documented on accounts through efficient updating

and maintenance.

Managed numerous key accounts while also performing extensive problem solving.

Fraud Analyst/Representative

Evaluated accuracy of customer information to establish legitimacy of contractual

agreements. Received diverse training in all major credit bureaus.

Provided leadership input into business management, financial services, payment

arrangements on delinquent accounts and general customer service.

Contact this candidate