Manager Customer Service

TAMMY J. NEWMAN

Communications Job Control Manager and Switchboard Operator

**** *** ***. *****

*********@***.***

Great Falls, MT 59405 406-***-****

Highlights:

• Experienced team member and trainer with a track record of excellence.

• Strategic to tactical operator with strong analytical and problem solving skills.

• Extensive training and experience managing complex technical resources.

• Professional with rock-solid integrity and dedicated work ethic.

• Excellent communication and customer service skills.

• A quick learner; flexible and adaptable to change .

Experience:

Communications Job Control Manager and Lead Switchboard Operator . I’ve held progressively more responsible

positions involving radio, database, Job Control, automated and manual record keeping and switchboard operations. I

place strong emphasis on training and development to achieve maximum organizational performance.

• Have vast knowledge of the base organizations and operations that can be applied to properly assist in connecting

telephone calls to correct destinations.

• Maintain the entire Malmstrom AFB telephone directory and data base used to record long distance, toll free, and

moral calls.

• Continuously train new employees in Switchboard and Job Control operations and procedures.

• Experience using various systems to document, report, and track maintenance and mission outages events in

databases such as IMMP, Access Communications Job Log, Remedy, and IMDS.

• Extensively use Microsoft Office Word, Access, and Excel on a daily basis.

• Have experience with Power Point, updating slide shows for daily morning briefings.

• Tracked and maintained communications with dispatched maintenance personnel across a geographical area

covering over 23,500 square miles in Montana while simultaneously performing switchboard duties.

• Responsible for maintaining accuracy of the Automated Call Distribution system.

• Dedicated off-duty time as a standby technician for Job Control and Network Control Center.

• Primary and alternate records technician experience.

• Accolades for extensive effort and support formally recognized through Certificate of Achievement Nov 2007.

Accounts Manager. I worked as an accounts manager from January 2000 -2002 at Great Falls Orthopedic Association.

• Honed computer skills by tracking and entering all explanatory benefits data into an automated accounts program.

• Responsible for submission of all insurance and Worker’s Compensation claims in a timely and accurate

manner.

• Audited and completed all pre-authorizations through various insurance companies and Worker’s

Compensation .

• Validated payment, ensured proper patient services and scheduled appointments on a routine basis.

• Trained new staff in office and accounts procedures.

• Scheduled and confirmed appointments with patients.

Emergency/Clinical Records Custodian. I applied my primary training as a Medical Secretary at Benefis Hospital in

Great Falls, MT from May 1998 to January 2000.

• Assembled and review all clinical and emergency room records for completeness, accuracy, and compliance with

hospital regulations.

• Responsible for time-sensitive retrieval and verification of charts for physicians, technicians, or other medical

personnel.

• Maintained impeccable records management in accordance with HIPAA and Privacy Act standards.

Employment: Communications Job Control and Switchboard Lead., Malmstrom AFB, MT;

Lockheed Martin--January 2002 -2009

Akima--January 2009-September 2010

Education: Medical Secretary Certificate, May Technical College, 3.95 GPA, May 1997.

Training: 40 hours of advanced Air Force Records Management Training, Information Assurance Awareness

Training, Privacy Act and Freedom of Information Act Training, CSA Hardware Training

Other: Have possessed a secret security clearance since January 28, 2004

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