Customer Service Medical Billing
Resume:
shanice mckinnie
Mobile Phone: 314-***-****
Secondary Phone: 314-***-****
E mail: abjmeq@r.postjobfree.com
OBJECTIVE
My main objective is to find a position that is flexible, stable and career oriented.
WORK EXPERIENCE
Customer service (CPR)
April 2010 present
Convergys
Making outbound retention calls to try to retain the customer
Make outbound calls and try to retain the customer. Give them a better reason to give tru green another chance for svc.
Customer Service Rep (Inbound and outbound), Citrix & Cisco VPN, Account Management, Customer Service & Retention,
Customer Service Representative
March 2010 present
Convergys
Other/Not Classified
Inbound calls project Tru Green answer questions about lawn svc, schedule appointments, collect payments, set up
accounts
I answer inbound calls about general lawn care service. This job has a huge agronomic background. Also collect
payments, start new svc, schedule appointments, deal with any inquires about the lawn svc
Customer Service Rep (Inbound and outbound), agronomical knowledge, Citrix & Cisco VPN,
Professional Customer Services Rep
January 2009 December 2009
Express Pro's Saint Louis, MO
Staffing/Employment Agencies
Conducting survey's with customers using the product being evaluated.
Called multiple consumers to get their opinion and usage numbers on the products used for their business.
Customer Communications, computer typing, Computer Programs Microsoft Excel, Computer Networking, Phone Etiquette,
Sandwich artist
December 2007 May 2008
Subway Marshall, MO
Food and Beverage Production
My position was the store opener, responsible for making the product in the morning, cashing out and the bank, inventory,
operating the store for the morning hours alone. Interaction with the customers was necessary. I have excellent cashier skills
and problem solving skills.
Crew Member
December 2006 August 2007
McDonalds
Food and Beverage Production
Cashier, drive thru, production, bank deposits, drawer change, inventory
Carried out orders, switch over to shifts, inventory
Customer Support, Customer Service, Banking, cashier, order taker,
Mentor
February 2003 September 2004
St. Louis Science Center
Education
My position, as a team, was to invent experiments to justify multiple theories of science.
As an individual, I had to take outbound calls for orders within the science center. Access the system database and make
sure the incoming orders were correct
Customer Service Rep (Inbound and outbound), Inventory, Customer Support, product assembly, Teaching, Cross
Organizational Team building, Team Building,
EDUCATION
Associate Degree,
0 0 I have not graduated
Colorado Technical University Medical Billing and Coding State: CO
Currently enrolled
Some College Coursework Completed,
Missouri valley college Marshall, MO
Major Biology and took classes based upon pharmaceutical studies
SKILLS
Microsoft works, excel, front page,
Expert
publisher, power point
Expert
Customer Service & Retention
Expert
Customer Relationship Management
Expert
Customer Support
Expert
Citrix & Cisco VPN
Beginner
Account Management
PROFESSIONAL MEMBERSHIPS / AFFILIATIONS
Theta Phi Alpha
Contact this candidate