Project Manager Service
Resume:
Jeffrey B. Leisinger
Tallmadge, OH 44278
abjmdi@r.postjobfree.com
CAREER SUMMARY
Accomplished Global Project Manager with expertise in directing highly
complex projects that build / optimize organizational processes to maximize
business results in organizations worldwide. Proven track record of
structuring and implementing a project portfolio of $100 million that yield
measurable results, cost reductions gained from improved system / process
performance, productivity gains through multiple change and improvement
initiatives, reduced product-development time, and revenue growth. Keenly
focused on customer requirements and service levels which directly
contribute to bottom line results. Solid leadership skills, capable of
leading and motivating individuals to maximize levels of productivity while
forming cohesive global team environments. Exceptional communicator focused
on building strong relationships. Specific expertise in the following:
Visionary Leadership Problem Solving / Troubleshooting
Portfolio and Project Management Quality and Change Management
Productivity and Efficiency P& L Responsibilities
Improvement
Operations Management Root Cause Analysis
Process Design / Redesign Superior Communication / Presentation
Cross-Functional Team Leadership Skills
IT Governance
PROFESSIONAL EXPERIENCE
Diebold Incorporated, N. Canton, OH
1995 - 2010
A global leader providing integrated self-service delivery and security
systems and services.
Senior Director IT Value Management Services 2007 - 2010
Reported to the CIO as the second-in-command. Designed and implemented the
portfolio management framework used for investment decisions on IT enabled
projects and the IT governance framework for the efficient and effective
delivery of strategic and tactical corporate initiatives.
. Implemented an IT Service Management framework for the effective delivery
of customer solutions improving quality, resource utilization, and time
to market.
. Improved the global IT project management process and frameworks that
became the de-facto standard for project management at Diebold.
. Spearheaded the change and release process that is considered best in
class resulting in over 95% satisfactory internal and external audit
results.
. Implemented the ISO 38500 governance process; incorporating 6 principles
that created projection measurements needed for proper decision making,
effective use of budget, and timely delivery of corporate initiatives.
. Member of the Change Advisory Board, Business Correlation Council and
Executive Steering Committees, responsible for the delivery of the
strategic vision.
Director Oracle Administration,
Global IT Project Office, Global IT Quality Control 2006 -
2007
Reported to the CIO, managed the 'in-sourcing' of the global Oracle
enterprise resource planning application.
. Executed improvement initiatives for the design, operations, and support
of Oracle eBiz infrastructure and databases. This resulted in a 50%
increase in system uptime and customer satisfaction while producing a
monthly savings of approximately $1 million.
Diebold Incorporated
Director Oracle Administration, Global IT Project Office, Global IT Quality
Control (continued)
. Implemented the Oracle ERP upgrade from 11.5.8 to 11.5.10 utilizing 143
resources and over 43,000 hours. The upgrade provided improved
functionality for the customer, reduced administration cost and a stable
platform for other Oracle modules.
. Established the global IT project office resulting in a significant
increase in the on-time, on-budget delivery of multi-million dollar IT
enabled projects.
. Implemented the global IT quality and testing department for the
successful delivery of business needs while significantly reducing
reported defects and manual testing time by more than 10,000 hours.
. Implemented the remediation of the Oracle ERP / Oracle eBiz environment
to comply with SOx requirements.
Global Oracle Project Manager 2003 - 2006
Deployed the full suite of Oracle eBiz applications across 17 countries in
North America, Latin America, Europe and Asia.
. Lead program / project manager for the implementation of the Oracle ERP
system at Diebold. The team consisted of 18 track leads managing a team
of 400 Diebold and outsourced resources. The annual project budget was
approximately $30 million dollars. The project consisted of the
deployment of major modules to 17 countries.
. Represented the Oracle project on the Executive Management Committee
(executive oversight committee) on a weekly basis.
. Accountable for the system development lifecycle, project performance
reporting, integrated change control and budget, implementation,
training, documentation, and post implementation support.
Manager Tools and Technology Support 1998 - 2003
Spearheaded the new Tools and Technology team for the purpose of developing
and delivering service solutions for the Diebold North American service
operations.
. Managed the information technology implementation of the Customer and
Technology Support Center, Diebold's most advanced facility. This
included: Implementation of the Customer Response Center; Diebold's
customer facing call center, the Event Monitoring Center; Diebold's
security and facility monitoring center, and the field service technician
product support desk and applications. This was a $2 million dollar
project with an annual run rate of approximately $350,000.
. Managed the development and deployment of the Workforce Automation System
for over 2,500 service technicians. This was the largest cellular service
application deployment in the United States, resulting in increased
customer satisfaction and reduced costs. This was a $10 million dollar
project.
. Managed the assessment and prototyping of the Service Optimization and
Scheduling System which now provides effective and efficient technician
dispatch.
. Developed knowledge base systems to assist service technicians to 'fix it
the first time which improved by more than 50%.
Telecommunication Systems Specialist 1995 - 1998
Implemented solutions for local and wide area network product connectivity.
. Designed, developed, and prototyped the Integrated Service System
enabling device intelligence for proactive and reactive solutions. This
system is now a core revenue-generating component in Diebold's managed
service strategy.
. Managed the partner relationship for a joint venture sales opportunity
for delivering network connectivity solutions.
. Assisted as a technical consultant and project manager for the VP of
North American Sales and Service.
Decision Servcom / IDEA Servcom, Akron, OH 1982 -
1995
Provided design, implementation, and repair services for corporate
mainframe and mid-range peripherals and communication technologies.
Senior Systems Engineer
Managed the service needs of over 100 customers in Northern Ohio.
. Designed and implemented communication and peripheral infrastructure
requirements in the IBM 3x environment.
. Maintained corporate infrastructure including communication controllers,
gateways, personal computers, local area networks, printers and
terminals.
. Provided sales support, customer training, and project management for
fortune 500 customers.
EDUCATION
Electronic Technology Coursework
Akron University, Akron, OH
PMP Certification, 2010
PROFESSIONAL DEVELOPMENT
IT Infrastructure Library version Foundation Certification
IT Infrastructure Library version Service Design Certification
Diebold Leadership Works Training (240 hours of formal leadership training)
Project Management / Advanced Project Management (Diebold training provided
by Ira Bitz & Associates, 80 hours classroom)
Problem Solving (Diebold training)
Meyers / Briggs Assessment
Quintus Problem Tacking System Administration / Design (Help desk system)
ATM programming (Diebold training)
Cisco Router Configuration
Advanced Cisco Router Configuration
Cisco Internetworking Design
Novell Administration & Networking
Computer Telephony Integration Technology
DB2 / Informix Structured Programming Language
IBM System 38 maintenance & Configuration
IBM System 34 Maintenance & Configuration
IBM 3174 / 3274 Maintenance & Configuration[pic]
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