Customer Service Sales

Molly J. Hughes **.*********@*****.***

*** ******** ***** 716-***-**** (H)

Tonawanda, New York. 14150 716-***-**** (C)

OBJECTIVE

To secure full time employment with benefits to further my career in the

administration of business field utilizing my experience in marketing,

advertising, sales, administration and customer service.

Summary

Business professional with over 7 years of small business management

experience. Exceptional with marketing and customer service. Adept at

customizing visual products to meet customer's advertising, marketing and

sales objectives. Background includes account management, employee

supervision, billing and accounts receivable management. Proficient in MS

Word, Excel, Quick Books; Adobe Photoshop, Illustrator. Readily accept

challenge, establish rapport and produce quality results.

Experience

Spruce Waterproofing Buffalo NY 2008 - present

Office Manager (08-present)

. Managed small business operations including clerical duties, customer

service, human resources support, sales staff support, supply, cost

control, and graphic design.

. Accounts payable and accounts receivable for venders and customers.

. Provided sales support answering in coming calls and internet

generated leads setting appointments and organizing all sales and

marketing materials necessary for scheduled appointments. Implemented

spread sheet for tracking all in coming leads for sales disposition

and advertising cost analysis. Assisted with trade show exhibits.

. Provided exceptional customer service with incoming calls and follow

up for customer questions and/or concerns.

. Prepared weekly reports for job income, ageing reports, job cost

control.

. Scheduled necessary permits and underground stake outs for new

business.

. Provided expense reports for shop, office and equipment.

. Designed post cards, tri-fold pamphlets for mailing and/or trade show

exhibits.

. Responsible for organizing employee weekly hours for payroll, assisted

employees with workers compensation claims, and personal files.

. Provided daily bank balances, bank reconciliations, and processed Visa

and Master Card transactions.

. Coordinated monthly and quarterly State and Federal labor payroll

taxes

Rocket Communications, Inc. Buffalo NY 2005 - 2008

* Supported companion firm, Gallagher Printing, throughout tenure at

Buffalo Rocket

Advertising Manager (06-08)

. Managed all sales accounts to include commercial accounts with ad

agencies and key legal sector clients.

. Implemented new marketing strategies to expand customer base.

. Met directly with client and/or art department to gather ad info,

design art work and act as liaison for client and design team.

. Provided ad proofs and final modifications for client approval prior

to publication.

. Generated weekly/monthly revenue spreadsheets in Excel for

billing and performance review.

. Ensured ad inserts were included, according to distribution

area and hired temporary insert staff.

. Maintained historical archive of past issues and provided clients

with tear sheets.

. Contacted, followed up and collected on delinquent accounts.

Print Sales Representative (06-08)

. Developed new business and managed sales of print related services.

. Products included business cards, NCR invoice/receipt forms, business

checks, flyers, photo copies, menus, signs and vinyl lettering.

. Conducted on-going direct sales campaign, worked closely with client

to develop design ideas and then with design team to produce

proof/final product.

Classified Ad Specialist (05-06)

FB Portable Displays Inc. Williamsville NY 01/01 - 07/01

Design Assistant

. Maintained visual sales aides related to portable trade show

displays.

. Created new sales aids for innovative modular components and products

that were crucial to success of sales staff in presenting and closing

sales.

. Provided Design Manager with layout of client art work to be used

within the display.

Education

Buffalo State College

Bachelor of Science 2004

Villa Maria College

AAS Graphic Design Graduated 1st in class GPA 3.96

Recipient of Faculty and Staff Award for Outstanding Academic Achievement

National Student Publication Award - Villa Maria's SKALD publication

Publications

Two pieces of art work published in the text book written by Koenig, Becky.

Color Workbook. New Jersey: Prentice Hall, 2003

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